What are the responsibilities and job description for the Director of Fixed Operations position at Hudson Automotive Group?
Job Details
Description
Pinnacle Ford is now seeking a Fixed Operations Director to join our team!
YOU should have: a proven track record of success & high achievement as a fixed operations director with excellent CSI, and ready to take that next step in your career up to a world-class dealership operation.
What we offer:
- Top Compensation
- Excellent work environment and company culture
- Flexible Schedule
- Medical, Dental, Vision Insurance
- Life Insurance
- 401k
- Paid Vacation/Holidays
- Paid Training
- Employee development through training and advancement opportunities
- Employee discounts on products & services
Who are we looking for?
- Energetic Personality
- Self-Starters with entrepreneurial spirit
- Customer Relationship Management Software Experience
- Great phone skills
- Tech Savvy
Primary Responsibilities:
- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates, and monitors the performance of the service and parts department managers.
- Prepares and administers an annual operating budget for the service and parts departments.
- Maintains reporting systems required by general management and the manufacturer.
- Monitors the performance of the service, parts, and body shop departments.
- Strives for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Holds weekly department meetings.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine need for advanced training
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to dealership's guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service and parts pricing plans and recommends to dealer or general manager.
- Works with parts and service managers to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Maintains safe work environment.
Are you ready to work in an exciting, high-energy environment and state-of-the-art facility? Apply today to learn more about this GREAT opportunity at Pinnacle Ford!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Qualifications
Salary : $225,000 - $250,000
