What are the responsibilities and job description for the Desktop Services I (Full-Time) position at Hudson Headwaters Health Network?
Job Description
Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Proposed Schedule : 40 hours per week. Monday-Friday 8am-4 : 30pm.
Not e : This is an onsite position.
Position Summary
The Desktop Services I is responsible for providing exemplary customer service and technical support to all HHHN staff. The Desktop Services I will be involved in the configuration, support, and maintenance of all enterprise mobile device, computer, and telecommunication systems. The IS Desktop Services I will ensure hardware and desktop operating systems / software are configured consistently with HHHN cybersecurity standards and works with the cybersecurity analyst on corporate security and auditing initiatives.
Essential Duties and Responsibilities :
- Experience in providing professional and courteous customer service
- Support and troubleshoot issues for staff who are both onsite and in remote locations
- Responsible for monitoring the ticketing system and supporting enterprise information systems, special projects related to the enterprise desktop devices, mobile devices, networks, and printers including system configuration, troubleshooting, resource monitoring, reporting, and documentation.
- Ability to work with the security staff to remediate any assigned recognized security vulnerabilities
- Configuring and managing different types of network printers, scanners and peripheral devices
- Will participate in the rotating 24 / 7 on call support
- Travel to HHHN site locations to provide onsite support when necessary
- Log all requests in the enterprise ticketing system, responds to requests in a timely manner, and follow through on reported problems until satisfactorily resolved
- Notify staff member (s) when problems or issues have been resolved
- Provide staff member(s) with accurate estimates of when jobs can be completed
- Install and correctly set up equipment as requested
- Maintain vehicles and HHHN equipment in a professional and responsible manner
- Communicate effectively with other IT team members
- Document and track inventory of any and all HHHN issued technology equipment to HHHN staff or sites
Qualifications :
The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions :
