What are the responsibilities and job description for the Desktop Support Analyst | CGEMJP00288064 position at Alpha Net?
Job Description
Job Description
Role Name : KITHNM - Desktop Support Analyst
Location : / Onsite Niskayuna, NY
Start date : 03 / 04 / 2024
JOB DESCRIPTION :
Desktop Support Grade : A4 | Consultant 2 | 3-5 years of experience
Job Description
Beginner knowledge on Active Directory, Group Policy
Hands on experience for Windows, & IoS Corporate Devices
Coordinate with multiple teams for resolving incident and executing change tickets
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)
Strong troubleshooting skills for Desktop, Laptops & Peripheral devices
Must Have Skills
3 years of hands-on experience, managing below technologies
Microsoft Desktop Family Operating System (Win 7 / 10)
Beginner knowledge on Active Directory, Group Policy Active Directory & GPO
Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections
Good to Have Skills
Very good verbal and written English communication and presentation skills
Effective time management, team handling and organizational skills
Client interaction and escalation management
