What are the responsibilities and job description for the Desktop Support Analyst position at Apolis?
Job Description
Job Description
Role Name : Desktop Support Analyst
Location : / Onsite – Niskayuna, NY
Rate : $27 / hr on C2C or $24 / hr on W2 - Max
Due to additional onboarding requirements, a meet and greet is required for all new hires.
Candidates must be willing to go to the closest Capgemini, Client, or onsite location as indicated by project team to meet with a Capgemini team member prior starting their assignment. If the candidate is not local, travel covered by Capgemini. If travel is involved and after selection the candidate declines the offer, costs will be paid by vendor and not Capgemini."
JOB DESCRIPTION :
Desktop Support Grade : A4
3-5 years of experience
Job Description
Beginner knowledge on Active Directory, Group Policy
Hands on experience for Windows, & IoS Corporate Devices
Coordinate with multiple teams for resolving incident and executing change tickets
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)
Strong troubleshooting skills for Desktop, Laptops & Peripheral devices
Must Have Skills
3 years of hands-on experience, managing below technologies
Microsoft Desktop Family Operating System (Win 7 / 10)
Beginner knowledge on Active Directory, Group Policy
- Active Directory & GPO
Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections
Good to Have Skills
Very good verbal and written English communication and presentation skills
Effective time management, team handling and organizational skills
Client interaction and escalation management
Salary : $24 - $27
