Description

• Part-Time working 8 hours per week
• Thursday and Friday 11a-3p work schedule

JOB SUMMARY:  The primary purpose of this position is to effectively and efficiently direct patients around and within the Hudson Medical Center.  This position is staffed weekly during normal business hours.

• Greet all individuals in a friendly and courteous manner
• Assist patients and visitors in locating their destinations
• Ensure campus lobby is kept clean and organized
• Notify employees of campus alerts and/or updates as necessary
• Assist in creating badges for employees & visitors
• Assist patients with completing ROI and PHI forms
• Receive patient payments and medical notes & distribute them accordingly
• Oversee the distribution of Baldwin and New Richmond courier bins
• Maintain clean & organized work areas, exam rooms, and treatment rooms
• Adhere to clinic and departmental procedures and protocols
• Perform additional duties as assigned

• Remain punctual, reliable, and available for late coverage if applicable
• Maintain a positive and respectful attitude while supporting the clinic vision
• Work effectively under pressure in a fast-paced environment
• Maintain a neat and well-groomed professional appearance
• Interact positively with all interdisciplinary team members
• Maintain confidentiality of all information acquired through clinic employment
• Establish and maintain positive working relationships with patients, providers, internal personnel, and outside facilities
• Follow clinic emergency/safety protocols and attend mandatory meetings
• Abide by clinic and department protocols, ergonomic recommendations, and OSHA standards
• Adhere to the clinic philosophy and provide comprehensive care according to a patient-centered healthcare clinic

• Subject to interruptions, high volume telephone calls, and frequent problem-solving activities
• Subject to hostile and emotionally upset patients, staff, or outside agencies
• Flexibility in scheduling required to meet department needs 

• Abide by ergonomic recommendations of the position
• Must possess sight/hearing senses or use prosthetic devices enabling senses to function
• Stand for several hours
• Subject to lifting and carrying supplies averaging 25 pounds
• Repetitive motions involving use of phone and keyboard

Qualifications

EDUCATION:     Minimum:     High school diploma or equivalent                                                                                   

EXPERIENCE:    Minimum:    Experience in customer service desired                       

KNOWLEDGE:                                                                                 

• Ability to work independently with minimal instruction
• Excellent verbal and written communication skills
• Good judgment skills and ability to prioritize tasks
• Knowledge of PC, Windows, & Microsoft Office