What are the responsibilities and job description for the Campus Greeter position at Hudson Physicians Sc?
- Part-Time working 8 hours per week
- Thursday and Friday 11a-3p work schedule
JOB SUMMARY: The primary purpose of this position is to effectively and efficiently direct patients around and within the Hudson Medical Center. This position is staffed weekly during normal business hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all individuals in a friendly and courteous manner
- Assist patients and visitors in locating their destinations
- Ensure campus lobby is kept clean and organized
- Notify employees of campus alerts and/or updates as necessary
- Assist in creating badges for employees & visitors
- Assist patients with completing ROI and PHI forms
- Receive patient payments and medical notes & distribute them accordingly
- Oversee the distribution of Baldwin and New Richmond courier bins
- Maintain clean & organized work areas, exam rooms, and treatment rooms
- Adhere to clinic and departmental procedures and protocols
- Perform additional duties as assigned
SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:
- Remain punctual, reliable, and available for late coverage if applicable
- Maintain a positive and respectful attitude while supporting the clinic vision
- Work effectively under pressure in a fast-paced environment
- Maintain a neat and well-groomed professional appearance
- Interact positively with all interdisciplinary team members
- Maintain confidentiality of all information acquired through clinic employment
- Establish and maintain positive working relationships with patients, providers, internal personnel, and outside facilities
- Follow clinic emergency/safety protocols and attend mandatory meetings
- Abide by clinic and department protocols, ergonomic recommendations, and OSHA standards
- Adhere to the clinic philosophy and provide comprehensive care according to a patient-centered healthcare clinic
WORKING CONDITIONS:
- Subject to interruptions, high volume telephone calls, and frequent problem-solving activities
- Subject to hostile and emotionally upset patients, staff, or outside agencies
- Flexibility in scheduling required to meet department needs
PHYSICAL DEMANDS:
- Abide by ergonomic recommendations of the position
- Must possess sight/hearing senses or use prosthetic devices enabling senses to function
- Stand for several hours
- Subject to lifting and carrying supplies averaging 25 pounds
- Repetitive motions involving use of phone and keyboard
SKILLS AND KNOWLEDGE:
EDUCATION: Minimum: High school diploma or equivalent
EXPERIENCE: Minimum: Experience in customer service desired
KNOWLEDGE:
- Ability to work independently with minimal instruction
- Excellent verbal and written communication skills
- Good judgment skills and ability to prioritize tasks
- Knowledge of PC, Windows, & Microsoft Office
