What are the responsibilities and job description for the Customer Experience Specialist position at Hudson Residential?
Are you a LEASING SUPERSTAR that is looking for a dynamic company that will allow you to showcase your talent with great company benefits and pay?
Overview
We are seeking a dedicated and enthusiastic Customer Experience Specialist (CES) to join our property management team. This role is pivotal in ensuring that our clients receive exceptional service and support throughout their leasing journey with us. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle various customer interactions with professionalism and care.
The CES will provide leasing services for two different apartments in the local market.
Duties
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Manage client interactions through various channels including phone calls, emails, and chat support.
- Utilize computerized systems to document customer interactions and maintain accurate records.
- Maintain a high level of phone etiquette when communicating with potential residents, ensuring a positive impression of the company.
- Perform data entry tasks accurately to support operational needs.
Qualifications
- 3 or more years of previous experience in leasing or property management is required.
- Strong computer skills, including proficiency in Microsoft Office applications.
- Yardi experience is required, Yardi CRM experience is a plus.
- Valid Ohio driver's license.
- Excellent communication skills with a focus on phone etiquette and interpersonal interactions.
- Ability to work in a fast-paced environment while maintaining attention to detail.
If you are passionate about delivering exceptional customer experiences and thrive in a collaborative environment, we invite you to apply for this amazing opportunity as a Customer Experience Specialist. Generous pay plus commissions.
If interested, please submit your resume as well as provide a 4-6 minute video highlighting your qualifications for the position.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Property leasing: 3 years (Required)
Work Location: Hybrid remote in Dayton, OH 45419
Salary : $23 - $26