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Customer Experience Specialist

Sherwin-Williams
Miamisburg, OH Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/18/2025

This position is vital to our retail operations. Customer Experience Specialists engage with both wholesale and retail customers to understand their needs, answer inquiries about our products, and provide tailored recommendations. Our specialists are committed to resolving customer issues promptly, ensuring top-notch client satisfaction while keeping abreast of product developments. You will help maintain the high standards of product quality and visual appeal within the store. Your role also includes achieving outstanding customer service while meeting the store’s sales objectives.

As the selected candidate, you will be required to work at Store #1936, located at : 2758 Lyons Rd, Miamisburg, OH 45242. This is a full-time position with a starting rate of $15.50.

At Sherwin-Williams, we believe success comes in many forms and we support career growth for everyone. We welcome individuals from all backgrounds and strive to provide an environment where you can explore your ambitions and contribute to our success. We’re excited to empower you to innovate, grow, and unleash your potential!

Application Process :

  • Step 1 - Online Application : Find the role that interests you on our Careers page. Allocate 15 minutes to create your profile and submit your application.
  • Step 2 - Digital Interview : Qualified candidates will be invited to complete a digital video interview, which includes behavioral questions. You can record this interview at your convenience but please complete it within 7 days of receiving the invitation.
  • Step 3 - In-Store Interview : After reviewing your video interview, top candidates will be invited for an in-person meeting with our recruitment team at a store or facility.

We offer a wide array of benefits that support the health and well-being of our employees and their families. A general description of benefits can be found on our benefits site.

Compensation decisions are based on a variety of factors, including experience and skills, and may vary based on the specific circumstances surrounding each candidate.

Qualified applicants will be considered for employment regarding arrest or conviction records in accordance with applicable laws, including local Fair Chance Ordinances.

Sherwin-Williams is proud to be an Equal Employment Opportunity / Affirmative Action employer committed to an inclusive environment. We encourage all qualified candidates to apply without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, marital status, or other legally protected classifications.

Note : Our recruiting team will never ask for payment or sensitive personal information during the application process.

  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assist customers in person and over the phone by understanding their needs and recommending appropriate products and services.
  • Build productive and trusting relationships with customers.
  • Process sales transactions accurately and in accordance with policies.
  • Achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain accurate work order files and product formulas.
  • Pull products from the sales floor or warehouse as necessary.
  • Tint and mix products to meet customer specifications.
  • Stock shelves and set up attractive displays.
  • Maintain cleanliness and functionality of store equipment.
  • Load and unload delivery trucks as needed.
  • Assist with deliveries if required.
  • Ensure assigned areas are well-stocked and visually appealing.
  • Stay informed about product options and features.
  • Adhere to inventory control procedures.
  • Propose suggestions for improving sales performance.
  • Minimum Requirements :

  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work without requiring sponsorship now or in the future.
  • Must hold a valid, unrestricted Driver's License.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
  • Must be willing to work all scheduled shifts, including evenings and weekends, with or without reasonable accommodation.
  • Preferred Qualifications :

  • High School diploma or GED.
  • At least one year of experience in delivery, retail, or customer service.
  • Prior experience in selling paint and related products.
  • Experience operating tinting and mixing equipment.
  • Ability to communicate in more than one language.
  • Proficiency in reading, writing, and speaking Spanish.
  • Salary : $16

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