What are the responsibilities and job description for the Service BDC Representative HKC position at Huffines?
Business Development Center Representative
Service Department/Receptionist
Huffines Kia Corinth
Why Work at Huffines:
Huffines Auto Dealerships is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applicants of all backgrounds and experiences to apply.
Huffines has a long history of leadership in the automotive industry and this year, Huffines celebrates 100 years of award-winning performance! Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers!
Our team is dedicated to cultivating a culture of growth and achievable, rewarding opportunities for our team members. We encourage our staff to work their way up because we love to promote from within. As we continue to grow, our goal is always to create an exceptional experience for our customers at every turn. We invite you to learn more and discover why Huffines has consistently been voted among the “Top 100 Places to Work” in the DFW area by applying today!
Service BDC Representative Job Description:
The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.
Service BDC Representative Job Responsibilities:
Flexible Schedule is required as a backup for Evenings and Saturdays to assist with incoming calls and inquiries
- Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
- Updating and maintaining customer information in database systems
- Following up on customer visits to ensure customer satisfaction
- Ensures the protection of customer information by continually following information security procedures
- Addressing customer concerns and issues or escalating as needed
- Coordinating questions and issues with the appropriate department personnel
- Directing customers to the appropriate department or point-of-contact
- Providing courteous and efficient electronic and phone customer service assistance
- Taking ownership of the customer experience by immediately addressing and resolving issues
- Assisting and coordinating customers to minimize wait time and promote the most effective service method as required.
Service BDC Representative Job Qualifications:
- High school diploma or GED
- Minimum one-year customer service
- Exceptional interpersonal skills and excellent communication skills
- Demonstrated proficiency in the use of computers, software applications, and technology systems
- Motivated self-starter able to establish and meet production goals
- Time management, professional dress, and behavior are all required for this position
- Friendly and customer service focused
- Proven ability to multi-task
Huffines Compensation and Benefits:
- Competitive market wages
- Medical benefits, vision, dental, and Health Savings Account (HSA)
- Flexible five-day work week (no mandatory overtime)
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO)
- Paid holidays
- Chaplain Services
HUFFINES IS A DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing HIPR
