What are the responsibilities and job description for the Client Services Coordinator position at HUGO by RGP?
Job Role: Client Service Coordinator
Industry: Insurance (previous experience required)
Location: Chicago Metropolitan Area, but work will be performed remotely
Compensation: $25-35/hour depending on experience
We are actively recruiting on behalf of our client for a Client Service Coordinator in the Insurance industry. While the work will primarily be remote, candidates must be based in the Chicago metropolitan area. This role offers a 1-year contract with the potential for extension.
The Client Service Coordinator will support key operational and administrative functions for a portfolio of accounts. This role involves coordinating service requests, managing documentation, and ensuring compliance with company policies and industry standards. You will work closely with both internal teams and external partners to facilitate smooth service delivery.
Key Responsibilities
- Handle service-related inquiries, such as documentation requests, invoice reviews, and policy renewals.
- Retrieve and process compliance documents required for account renewals, invoicing, and policy-related filings.
- Support account management processes, including issuing certificates, endorsements, and policy summaries.
- Ensure all client-related data and documentation are accurately maintained within internal systems.
- Act as a liaison between internal teams and external service providers to maintain quality and efficiency in client support functions.
- Assist in the preparation of policy renewals and ensure timely and accurate client deliverables.
- Participate in client and internal meetings as needed.
- Contribute to special projects and process improvements as directed.
Qualifications
- 1-3 years of experience in a client service, insurance support, or administrative role; recent college graduates with relevant coursework will be considered.
- Strong verbal and written communication skills to interact effectively with internal teams and external clients.
- Proficiency in Microsoft Excel and Word (including Pivot Tables and exposure to Vlookups).
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience in insurance, financial services, or a related industry.
This opportunity is ideal for someone looking to gain experience in client service operations within the insurance industry while working in a dynamic and supportive environment.
---
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances page.
Salary : $25 - $35
