What are the responsibilities and job description for the Service Team position at Hugo's Express Car Wash?
FLSA Status: Non-Exempt
Shift: First
Reports to: Assistant Manager
Supervisory Responsibilities: Yes
Summary
To enhance the customer experience and assist in daily operations of the car wash through service excellence. This is an entry level position in a fast paced environment that involves multitasking and customer service.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- High School Diploma or Equivalent
- Reliable Transportation
Knowledge, Skills and Abilities
- Customer Service
- Communication Skills
- Mechanical Aptitude
- Proficient with Microsoft Office (Excel, Work and Outlook)
Supervisory Responsibilities
- Responsible for direct supervision of the car wash service team.
Essential Functions
- Direct guests to entrance of the prep station and/or guide automobile onto conveyor
- Prep front and rear of vehicle using brush and detergent
- Activate wash mechanism and observes operation to detect operational issues with a focus on safety and service always
- Assist guests at pay station with product and services
- Greet and talk with guests after their wash is complete
- Ensure car quality
- Assist with the operations to open and close the operation including cleaning
Physical Demands
- Must be able to lift up to 30-50 pounds frequently
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
Salary : $13
