Fishers YMCA - Director of Member Experience and Engagement

Job Description Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!   Join Our Team as the Director of Member Experience at the Fishers YMCA! Location:Fishers YMCAPosition: Director of Member Experience and Engagement Type: Full-Time   FULL TIME PERKS •       Supportive Work Environment •       Free Y Membership for Household •       20 Hours of Free Childcare Per Week (While Working) •       Program Discount for Self and Household •       Employer Paid Retirement •       Tuition Reimbursement •       Some Certifications Provided •       Employee Benefits Hub (discounts on goods and services) •       Employee Assistance Program including legal, financial, and mental health resources •       Life, Medical, Dental, Vision Insurance/Health Savings or Flexible Spending Account •       Generous Paid Time Off     Join the Fun as the Director of Member Experience and Engagement at the Fishers YMCA! Are you passionate about health and wellness? The YMCA is looking for a dedicated and energetic Director of Member Experience and Engagement to lead our health programs and create a thriving community atmosphere. If you’re ready to make a difference in the lives of our members, we want to hear from you!   GENERAL FUNCTION Under the direct supervision of the Center Executive or Associate Executive Director, the Director of Member Experience and Engagement is responsible for developing membership and other program revenue, which will enable the center to advance their mission and strategic/operating plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, including corporate membership accounts. The Director of Member Experience and Engagement will also work closely with the Center Executive and/or Associate Executive Director, Member Engagement Specialists, Member Service Representatives in deploying retention strategies. They will also work closely with related staff to ensure the center is providing timely, efficient and consistent service adhering to the customer service guidelines outlined by the association.   WHO YOU ARE: Bachelor’s degree in Management, Marketing, or a related field, or equivalent experience. 2-4 years of experience leading a sales or customer service team, with a proven track record in sales development. Strong interpersonal skills with the ability to build rapport quickly. Excellent presentation, writing, and negotiation skills. An entrepreneurial spirit and the ability to adapt in a fast-paced environment. A commitment to providing exceptional service and a passion for helping others.   WHY JOIN US?At the Fishers YMCA, you’ll be part of a supportive and vibrant community where your leadership inspire members and participants.  We believe in fostering relationships to build a healthier community.   If you are passionate about joining a mission-driven organization focused on community impact have the qualifications outlined above, we invite you to submit your resume and cover letter. Together, we can make a positive impact on our communities.   It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination. Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.