Family Centered Service Coordinator

• Implements and provides services according to the Single Point of Accountability responsibilities:
  • Be the “go-to” resource for the client served and their family
  • Assure that there are effective “safety net’ resources for the client served
  • Clearly communicate to the client and their parent/guardian what they can expect from the system and what the system will expect of them
  • Assure there is periodic assessment and cross system planning to meet the client’s needs while utilizing their strengths
  • Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings
  • Assure there is cross system coordination of services and that services are being provided
  • Provides culturally competent services with consideration for race, religious, sex, sexual orientation, age and ethnic background
  • Assist the client in developing and utilizing natural supports
  • Be a persistent advocate for those served and give feedback on systemic problems
  • Provide a consistent positive outlook that encourages recovery and full inclusion in the community.
• Utilizes and promotes recovery principles in an effort to promote client’s resiliency and recovery.
• Maintains utilization targets quarterly that reflect daily activity and turns in case notes to the supervisor on a weekly basis. Document services in recovery-oriented manner.
• Provide a full range of Family Centered Service Coordination services to a designated caseload of 10 to 12 families.
• Maintain contact with each family on the caseload at least four times per month (once per week) during routine service coordination and at least twice per month for the six months following transition out of FCSC. Adjust the number of contacts according to the family’s need.
• Conduct timely assessments of client and family that thoroughly and accurately portrays strengths and
• needs. Assessments may include CANS, ANSA, North Carolina Family Assessment Scale (NCFAS), suicide risk assessment, violence risk assessment, etc.
• Promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the family utilizing all the agreed upon strengths and needs. Service plan will coincide with goals in the CYF Family Service Plan.
• Assure that there is effective “safety net” resources for the family through the development and reinforcement of Crisis Plans.
• Facilitates Interagency Team Meetings, including: being prepared for the meeting with necessary paperwork and background information, elicits all necessary information and brings focus to the meeting, identifies and explains their role within the team, clarifies responsibilities, and reinforces next steps at the close of the meeting.
• Provide ongoing monitoring of treatment plan by attending meetings and communicating with family and providers. As concerns arise, the service coordinator will provide feedback to provider as well as to the HSAO Supervisor.
• Monitor all treatment plans and any concerns with the contracted providers.
• Attend and participate in County Interagency Team Meetings
• Complies with and adheres to HIPAA confidentiality / Fraud, Waste, and Abuse policies.
• Coordinates with families, mental health providers, Children Youth and Families, juvenile probation, educational system, housing providers and any other community service providers as necessary to contribute to client’s success. Attend at all ancillary meetings with systems involved (court hearings, permanency planning, IEP, housing, etc.).
• Attends and participates in personal development and remains competent and knowledgeable of current trends, initiatives, resources and services available for clients and families.
• Provides culturally competent services with consideration for the family’s racial, religious, sex, SOGIE, age and ethnic background and identification.
• Enter family-related data into applicable spreadsheets and medical record systems.
• Other duties as assigned.

• Ability to work in a team-oriented atmosphere.
• Ability to be attentive to detail.
• Demonstrated organizational skills.
• Ability to adapt and adhere to timelines.
• Ability to be a self-starter and creative in identifying solutions to problems; knowing when to inform supervisor when obstacles arise.
• Knowledge of Microsoft Office products including Word, Excel, and PowerPoint.
• Ability to adapt to and learn new software products.
• Ability to work with people from a variety of diverse agencies, backgrounds, resources, and communities.

• Possess Act 33, Act 34 and FBI clearance
• CPSL Mandated Reporter Training - Recognizing and Reporting Child Abuse
• Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.

• $24.52 an hour ($51,000 yearly)
• 18 days PTO
• 401k Match
• Medical, Dental, and Vision
• Benefit Option Fund

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