APS REGIONAL SUPERVISOR - 01072025-64474

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, COMM&SOCIAL SRV-APS/CHILDCARE/SUMMERFOOD PRG (COMMUNITY AND SOCIAL SERVICES-APS/CHILDCARE/SUMMER FOOD PROGRAM) DIVISION, PUTNAM COUNTY

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0012763_APS_Regional_Supervisor_Putnam_12025.pdf

This is a hybrid position

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree, and experience equivalent to three years of full-time professional work in one or a combination of the following: social services and/or human services case management, gerontology, investigations regarding vulnerable persons, psychology, or sociology. An additional two years of experience in APS supervision as a Field Supervisor, APS Intake Supervisor, or Team Coordinator or five years of supervisory experience in the areas listed above is also required.

Necessary Special Qualifications: Applicants for this class are required to:

1. Complete a criminal background history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
4. Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children¿s Services, Department of Health¿s vulnerable persons¿ registry, or the state¿s sex offender registry;
5. Not have an excludable offense as defined by Tenn. Code Ann. § 71-2-403 and Tenn. Rules & Regs. Ch. 1240-07-10-09.
6. Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Human Services.

Overview

Summary: Under general supervision, is responsible for professional Adult Protective Services (APS) supervisory work of considerable difficulty; performs related work as required.

Distinguishing Features: An employee in this class supervises a staff of APS Team Coordinators and their subordinate staff, as well as APS Regional Assistants, in carrying out the Adult Protective Services program in a geographical area of the state.

Responsibilities

• Oversees the operation of the APS program to ensure compliance with state laws and regulations.
• Assists state office staff regarding relevant policy and procedures, as well as making recommendations for change, new ideas and improvements in efficiency/quality in these areas.
• Provides guidance, support, motivation, and direction to staff including monitoring performance and giving feedback to meet performance management objectives.
• Uses and analyzes data to develop program practice to improve quality of service and maintain data and integrity.
• Supervises the preparation and submission of required monthly reports as needed; identifies and discusses potential or existing problems which must be corrected in order to conform to policy.
• Analyzes and evaluates program/caseload trends; makes adjustments to enhance continuous improvement.
• Identifies and implements objectives and strategies to achieve program goals and enhance program development.
• Supervises the work of an Adult Protective Services region and provides technical assistance and advice to APS Team Coordinators (FS1s).
• Develops strategies that enhance and support staff through coaching and mentoring to increase their knowledge and skills in job performance.
• Identifies the extent to which staff is effectively meeting policy and procedures in order to determine training needs.
• Makes recommendations on employment, retention, promotion, demotion, and other personnel actions; develops job plans; conducts interim reviews and annual performance evaluations, and also reviews performance evaluations.
• Assesses, plans, and/ or conducts training programs for staff, contracted agencies, and other community based organizations in policy, procedures or other areas to improve program delivery.
• Monitors and coordinates resources and policies/procedures to ensure appropriate service delivery.
• Assists state office staff in preparation of a budget by estimating the level of expenses needed for operations.
• Improves professional skills and knowledge through continuous learning to better serve staff and customers.
• Utilizes relevant electronic systems and software for entering data, reviewing, and processing information.
• Develops constructive and cooperative working relationships with internal/external sources to meet the needs of clients, staff and community; identifies and/or evaluates problematic issues for appropriate resolution.
• Confers with subordinate staff regarding problem cases to determine course of action to be followed; makes recommendations on action to be taken.
• May perform important public contact and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public; may serve on regional boards and panels related to APS activities.
• May conduct group meetings, in-service training, and standardized training on specific topics so that information can be properly disseminated to APS staff, as well as the public.

Competencies (KSA's)

Competencies:

• Directing others
• Delegation
• Building Effective Teams
• Conflict Management
• Action Oriented
• Ethics and Values
• Organizing
• Dealing with ambiguity
• Informing
• Composure

Knowledge:

• Administration and Management
• Customer and Personal Service
• Therapy and Counseling
• Public Safety and Security
• Law and Government
• Communication and Media
• Sociology and Anthropology
• Psychology
• Philosophy and Theology
• Personnel and Human Resources

Skills:

• Time Management
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Instructing
• Reading Comprehension
• Active Listening
• Active Learning
• Writing
• Negotiation

Abilities:

• Oral Comprehension
• Problem Sensitivity
• Written Expression
• Time Sharing
• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Oral Expression
• Category Flexibility
• Flexibility of Closure

Tools & Equipment

• Computer/Laptop/Tablet
• Telephone
• Multifunction Printer/Scanner
• Cell phone
• ID Badge
• Motor Vehicle
• Computer Headset
• Projector
• Video Conference System