AVP Product Management - Integrated Care Delivery

AVP Product Management - Integrated Care Delivery

Location : Springfield, MO, United States

Employment Type : Full-Time

Posted on : Aug 31, 2022

Profile :

We believe the integration of CenterWell Primary Care, Home Health and Pharmacy in a local market will lead to improved health outcomes, increased customer satisfaction, and a decrease in the total cost of care while also building additional profit pools for the enterprise. Through our internal analyses, we demonstrated that we can create more value through integration of our care and health plan assets than focusing on the plan alone.

Responsibilities :

• This role is accountable for the cross-asset CenterWell product and patient experience to enable the integrated model in our initial pilot markets.
• This leader will be a product, patient experience, and design leader and will be a peer to key market leaders across Humana and CenterWell to find ways to grow, optimize, and tailor our cross-asset patient experience.
• This leader will coordinate a small team to build new care delivery prototypes leveraging Home, Pharmacy, and Primary Care assets to exceed patient needs.
• This leader will bring strong technical skills to bear as we invest to improve information flow and design state of the art experiences that improve clinical outcomes and help patients achieve their best health.
• This leader will play a critical role in influencing senior leadership on the future-state patient experience strategy.
• This leader will direct patient and operational coordination across channels, touchpoints, and platforms, using strategic tools such as archetypes, journey mapping, digital prototype development, and product management frameworks.
• This leader will manage the product backlog for future state products as the scope of Flywheel expands over the next 2-3 years into additional markets.
• This leader must deeply understand the consumer experience, using data and analytics to contextualize and prioritize experience gaps and opportunities.
• This role will partner with process owners to align on shared goals, and use consumer design methodology to build use cases to test and implement.
• This leader will also use feedback loops and metrics to continually improve experiences over time.
• The responsibilities of the role include independent decision making and collaboration across enterprise product and process teams, as well as segment and market leaders.
• The ideal candidate will also understand the build, measure, learn and test and learn framework.

Required Qualifications :

Additional Information :

Humana Inc.

All potential candidates should read through the following details of this job with care before making an application.

Website : http : / / www.humana.com

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