Outreach Adoption Counselor

Job Title: Outreach Adoption Counselor

Department: Marketing

Reports To: Customer Service Supervisor

Location: North Dade/Soffer and Fine Adoption Center

PURPOSE AND SCOPE OF POSITION:

Under the supervision of the Customer Service Supervisor the Adoption Counselor is responsible and includes providing outstanding customer service, office operations, adoptions, general clerical and operating the cash register. The Adoption Counselor works directly with clients, guests, staff, and volunteers, providing courteous, friendly and professional assistance. Manages the first point of contact between a customer and the Humane Society of Greater Miami and thus, is responsible for ensuring that this first encounter is positive for the customer.

GENERAL DUTIES:

Guest Services:

· Projects a professional image of the organization (dress, appearance, etc).

· Serves as the ambassador between clients, guest, volunteers and departments and its patrons.

· Has a friendly, personable style with customers.

· Anticipates customer needs before they ask.

· Manages guest service problems with minimum assistance from management.

· Develops creative solutions to guest service problems.

· Serves as liaison between the customer and various departments.

· Provides service information and pricing

· Solicits sales and donations for new or additional services.

· Ensures guest safety through awareness of and adherence to all emergency procedures.

· Ensures that all VIPs and special guests are handled appropriately.

· Ensures cleanliness and orderliness of all work space and storage areas.

Clerical:

· Helps in the preparation of all Rabies Certificates, Microchip Registration Forms, and submits to the Supervisor On Duty

· Helps in the preparation of Adoption folders

· Finalizes Adoptions in database program

· Complete Full adoption and adoption paperwork

· Complete all Intakes and Medicals

Sales:

· Works with other departments to promote scheduled promotions and sales

· Enters boutique items into database program for inventory management

Other:

• Responsible for communicating on a regular basis with colleagues in other departments.
• Performs related duties as assigned.

QUALIFICATIONS

• Excellent written and verbal communication and interpersonal skills required.
• Strong customer relations skills and leadership capability.
• Ability to prioritize, organize, problem solve, and coordinate daily activities.
• Ability to interpret statistical reports and financial information.
• Possesses interpersonal skills, ability to interface with customers and their families.

· Computer literate and skilled in Word and Excel required.

· Bilingual (English/Spanish) preferred.

EDUCATION AND EXPERIENCE

• High School or equivalent education, and an ssociates or Bachelor's degree preferred
• Experience in planning, judgment, implementation, communication, staff development, interpersonal skills and cost containment.

PHYSICAL DEMANDS

· The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.

· The need to lift and carry animals and equipment weighing in excess of 50 pounds.

• Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• North Miami Beach, FL 33160: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location