Outreach Lead - Animal Welfare

*Please note due to the nature of this position, the applicant must be Bilingual (English and Spanish) and speak Spanish fluently.

Must have a valid Florida driver's license and clean driving record.

The days for this position are the following: Wednesday, Thursday, Friday, Saturday, and Sunday

About Us: Humane Society of Greater Miami is a non-profit organization dedicated to the rescue, rehabilitation, and rehoming of animals in need. Our mission is to provide compassionate care, advocacy, and support for animals, while also educating the community about responsible pet ownership and animal welfare.

Our Culture Statement & Responsibility:

Our culture shapes our ethos in every aspect of our operations. We prioritize attitude over aptitude, emphasizing kindness as a core discipline essential to our culture. It is the foundation of how we communicate and interact internally, guiding our approach to change, decision-making, and execution of tasks.

Position Summary:

Under the supervision of the Assistant Marketing and Outreach Manager, the Outreach Lead is responsible for the implementation of our outreach program. The position will provide outstanding customer service, spear heading adoptions, driving to and from events and leading the outreach team while off site. The Outreach Lead collaborates directly with customers, staff, and volunteers, providing courteous, friendly, and professional assistance.

This position is the first point of contact between a customer and the Humane Society of Greater Miami at all events, he/she is responsible for ensuring the first encounter is positive for the customer and sees the encounter through to a successful outcome.

Please note: This position requires a Wednesday, Thursday, Friday, Saturday, and Sunday schedule.

General Duties:

· Point of contact for parties who wish to plan/host future events after being given the approved information from the Assistant Marketing and Outreach Manager.

· Works with Offsite Adoption Counselor in preparing adoption folders and prepping the van and adoption bag.

· Communicates with the Marketing and Communications Manager for event signage and/or printed materials.

· Conveys outreach needs to Assistant Marketing and Outreach Manager and Volunteer Coordinator.

· Follow-up to ensure all pertinent information has been given to volunteers.

· Works with the Shelter team (Customer Service and Animal Care) to ensure all necessary materials are ready for outreaches and events.

· Manages selection of outreach materials under the supervision of the Assistant Marketing and Outreach Manager such as tablecloths, brochures, crates, informational material, table, chairs, tent, etc.

· Maintains an inventory and log for outreach materials.

· Works with Offsite Adoption Counselor and Animal Care to select appropriate animals for events under supervision of the Assistant Marketing and Outreach Manager.

· Supervises the preparation of all selected animals including health checks, bathing, collars, leashes, adoption materials, etc.

· Supervises the dogs and volunteers during the outreaches/events.

· Updates the outreach-tracking sheet daily.

· Prepares and performs post-outreach duties with Offsite Adoption Counselor such as putting all animals away safely, cleaning the van, completing Post Outreach Report, etc.

· Attends all Aventura Mall, Pet Supermarket Outreaches, and all other approved outreaches by the Assistant Marketing and Outreach Manager.

· Attends all special events.

· Performs all other duties as assigned.

Qualifications:

· Prefer associate’s degree and one year of pertinent experience such as community organization work, special events, graphic design, marketing, public relations; or an equivalent combination of education and experience.· Ability to plan and organize tasks to deliver work within a pre-determined timeline.· Ability to work independently to bring a project to completion and skills in facilitating partnerships, developing collaborative projects, prioritizing, and managing multiple tasks in a dynamic work environment.· Excellent oral and written communications skills as well as strong customer service ability.· Sympathetic and objective understanding of other people; tact; patience; emotional stability; pleasing personality and neat personal appearance.· Experience in computer skills in Excel, Word, PowerPoint,· Passionate about animals.· Must have a clean driving record.· Due to the nature of this position, must be Bilingual (English/Spanish)· Passion for animal welfare and a commitment to the mission and values of the Humane Society of Greater Miami.

Physical Requirements:

· The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.

· The employee may be required to push, pull, lift and/or carry up to 30 pounds.

· Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.

Other Requirements:

· Proficiently handle duties within a facility where animals are exposed to various illnesses or may exhibit behavioral challenges, demonstrating adaptability and expertise in maintaining their welfare and ensuring a safe work environment.

· The ability to complete all onboarding forms and agree to HSGM’s policies before the first scheduled shift.

· Successfully fulfill a ninety-day introductory period.

Benefits:

· Hands-on experience in the operations of a non-profit animal shelter.

· Mentorship and guidance from experienced professionals in the field of animal welfare.

· Networking opportunities with staff, volunteers, and community partners.

· Opportunity to make a meaningful impact on the lives of animals in need and contribute to the mission of the Humane Society of Greater Miami.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)
• Animal welfare: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• Driver's License (Required)

Location:

• North Miami Beach, FL 33160 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• North Miami Beach, FL 33160 (Required)

Ability to Relocate:

• North Miami Beach, FL 33160: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18