Veterinary Customer Support Specialist

ABOUT US

At the Humane Society of Greater Miami Preventative Clinic, we are passionate about providing high-quality, affordable spay and neuter services, along with essential preventative care for dogs and cats. Our dedicated and compassionate team works diligently to ensure that preventative pet care is accessible for everyone in our community. We are currently seeking a dynamic Veterinary Customer Support Specialistto join our fast-paced, team-oriented environment.

OUR CULTURE STATEMENT & RESPONSIBILITY

At the Humane Society of Greater Miami, our culture shapes our ethos in every aspect of our operations. We prioritize attitude over aptitude, emphasizing kindness as a core discipline essential to our culture. It is the foundation of how we communicate and interact internally, guiding our approach to change, decision-making, and execution of tasks. This commitment ensures a positive environment for our team and the community we serve.

PURPOSE & SCOPE OF POSITION

The Veterinary Customer Support Specialist serves as the first point of contact for clients and their pets. Under the supervision of the Customer Service Supervisor and Lead Veterinary Technician, this position plays a vital role in delivering exceptional client experiences, ensuring efficient check-in/check-out processes, processing payments, and providing essential education about the clinic services.

QUALIFICATION REQUIREMENTS:

Education

• High School Diploma or Equivalent: Basic educational requirement; additional certifications in customer service or veterinary assistance are a plus.

Experience

• Customer Service Experience: Typically 1-2 years in a customer-facing role; prior experience in a veterinary or healthcare setting is highly desirable.

Skills

• Communication Skills: Excellent verbal and written communication, with the ability to interact effectively with clients and staff.
• Interpersonal Skills: Strong ability to build rapport with clients and provide compassionate, friendly service.
• Organizational Skills: Proficient in multitasking, prioritizing duties, and managing time effectively in a fast-paced environment.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with veterinary software systems preferred; basic computer skills are essential.
• Problem-Solving Skills: Ability to handle client concerns and resolve issues calmly and effectively.
• Attention to Detail: Accurate data entry and meticulous record-keeping.
• Bilingual Ability: Proficiency in English and Spanish (spoken and written).

Personal Qualities

• Compassion for Animals: A genuine love for animals and a commitment to their care and welfare.
• Team Player: Ability to collaborate with veterinary staff and contribute to a positive work environment.

KEY RESPONSIBILITIES:

• Warmly and professionally greet clients and their pets upon arrival.
• Efficiently manage the check-in and check-out process, ensuring accurate collection of all necessary information.
• Process payments accurately, handling cash and credit transactions with care.
• Educate clients on spay and neuter services, preventative care, and clinic resources.
• Actively solicit sales and donations for additional services.
• Respond to phone inquiries with friendliness and expertise.
• Address client concerns promptly and maintain a positive attitude in resolving issues.
• Collaborate with veterinary staff to facilitate smooth operations and deliver excellent client service.
• Translate and communicate effectively with Spanish-speaking clients.
• Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department.
• Keep the clinic area clean, organized, and welcoming.

WHAT WE OFFER

• Competitive hourly rate: We value your hard work and commitment.
• Comprehensive benefits package: Includes health insurance, paid time off, and free/discounted clinic services for personal pets.
• Opportunities for professional development: We support continuous learning and growth.
• A supportive and friendly work environment: Join a team that values collaboration and camaraderie.
• The chance to make a difference: Help improve the lives of pets and the families who care for them in our community.

HOW TO APPLY

If you are enthusiastic about providing exceptional service and helping pets live healthier lives, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and passion for animal care. Join us at the Humane Society of Greater Miami Preventative Clinic and become a vital part of a team that truly cares for pets and their families!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Veterinary clinic: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• North Miami Beach, FL 33160 (Required)

Work Location: In person

Salary : $17 - $19