What are the responsibilities and job description for the Client Services Representative position at Humane Society of Harford County?
Company Overview
The Humane Society of Harford County, Inc. (HSHC) is a dedicated non-profit animal shelter committed to the welfare of approximately 4,500 animals each year. Our mission is to end pet overpopulation and advocate for humane treatment while providing loving homes for pets in need.
Summary
As a Customer Service Representative at the Humane Society of Harford County, you will play a vital role in ensuring a positive experience for our visitors and adopters. Your contributions will help promote our mission of animal welfare and support our efforts in finding forever homes for our animals.
Responsibilities
- Provide exceptional customer service to visitors and potential adopters.
- Assist with inquiries regarding pet adoption, shelter services, and community programs.
- Manage customer relationships through effective communication and follow-up.
- Support the shelter's mission by educating the public about responsible pet ownership.
- Handle administrative tasks related to customer interactions and data entry.
- Collaborate with team members to enhance the overall visitor experience.
Requirements
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Ability to analyze customer needs and provide appropriate solutions.
- Familiarity with customer relationship management systems is a plus.
- Passion for animal welfare and commitment to the mission of HSHC.
If you're ready to make a difference in the lives of animals and their future families, we invite you to apply today and join our compassionate team at the Humane Society of Harford County!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $17
