Client Services Representative

Description

I.             POSITION SUMMARY

The Client Services Representative assists sales representatives and clients to facilitate smooth and timely order processing. This position develops and maintains excellent working relationships with clients.

II.           POSITION EXPECTATIONS

• Portrays a positive company image and engages in professional and friendly communications with clients
• Assists sales representatives and clients as needed regarding orders and requests via email, telephone, fax, and internet inquiries in a timely manner
• Analyzes client and salesperson inquiries to determine appropriate product literature and pricing schedules; recommends price changes based on company/client relationship
• Enters proposals/orders received for pricing into CORE database software, reviewing for accuracy and ensuring complete information is provided
• Obtains payment terms, credit application, deposit, and delivery/site information from clients
• Coordinates regularly with various internal departments including obtaining installation quotes
• Communicates with vendors, factories, and freight companies to check on order statuses and/or troubleshoots issues
• Reviews orders on various reports and takes appropriate actions necessary to complete orders
• As needed, acts as backup receptionist:
  • Answers incoming calls in a timely, efficient, and professional manner
  • Performs clerical functions such as typing of letters, faxes, spreadsheets, etc. when no other clerical support is available
• Maintains customer confidence and protects operations by keeping information confidential
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations
• Other duties as assigned

III.          SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

IV.          MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications and /or Licenses:

• High school diploma or equivalent

Experience:

• 3 years’ experience in customer service
• Experience in commercial furnishings industry preferred

Knowledge/Skills:

• Proficient PC skills using MS Office and other computer programs
• Familiarity with CORE preferred
• Excellent presentation, listening, verbal, and written communication skills
• Ability to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
• Ability to manage and organize time to meet objectives and deadlines
• Lives and leads by company values and serves as an example of the best we want to see in our team.
• Ability to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thing
• Possesses a positive attitude and sense of humor
• Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges

V.           PHYSICAL DEMANDS        

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat
• Moving self in different positions to accomplish tasks in various environments
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting or moving objects up to 25 pounds in all directions
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness, and thoroughness of work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VI.          WORKING CONDITIONS AND ENVIRONMENT

This position primarily works in an indoor office environment. The noise level in the work environment is usually low to moderate.

VII.          COMPENSATION

• Wage range: $21.75 - $25.00 per hour, paid on a biweekly basis
• Medical, dental, and vision insurance available for single or family coverage for full-time employees
• Employer-paid disability, AD&D, and life insurances coverage
• Additional insurance and savings account opportunities
• 401(k) plans with company match for qualifying employees
• Paid time off and holidays

Salary : $21 - $25