What are the responsibilities and job description for the ANIMAL LAW ENFORCEMENT DISPATCHER position at Humane Society Pikes Peak Region?
Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200 employees. We are an organization that celebrates and prioritizes diversity and inclusion.
Job Summary
Animal Law Enforcement (ALE) Dispatchers are key to the successful completion of the Department's Mission, Vision, Values and Goals. Employees assigned to this Division are expected to perform a variety of support functions to include Dispatcher / Call Taker and Data Entry. While individuals may specialize in one or more functions of the Division they will gain and maintain basic abilities in all areas.
Key Duties and Responsibilities
This job description includes major duties and responsibilities of the job. It is not to be construed as including every task inherent in the position.
Answer incoming phone calls to the Animal Law Enforcement Department. Answer questions and provide information to the public about all services offered by HSPPR and / or direct callers to the appropriate departments. Enter calls for service into internal software systems. Dispatch Animal Law Enforcement Officers. Collect and process service and licensing fees. Perform daily accounting reconciliation for service or licensing fees collected. Other administrative duties as assigned.
- Represents Animal Law Enforcement and the contracted jurisdictions in a professional and courteous manner at all times;
- Complies with all Animal Law Enforcement policies and procedures and training guidelines;
- Assists citizens with interpretation and understanding of animal ordinances, department procedures, and responsible pet ownership;
- Promotes Humane Society programs, services, and development;
- Stays abreast of current industry trends, changes in ordinances, and policy and procedures;
- Keeps Animal Law Enforcement Leadership informed of progress and potential conflicts;
- As assigned, safely and properly trains, coaches and assists trainees and individuals completing cross training with all of Animal Control Officer positions;
- Promptly reports violations of policy and procedure and / or conduct unbecoming to Animal Services Leadership;
- Strives to maintain a positive and professional attitude at all times;
- Resolves conflict while promoting a responsible community where animals are inherently valued and owners are committed to their pets;
- Answer incoming calls for service which includes a large variety of animal related calls;
- Obtains all crucial information necessary, determines if probable cause to investigate and carefully documents all essential information;
- Dispatches Animal Control Officers utilizing radios and other communication devices in an expedient manner;
- Communicates clearly and concisely;
- Understands geographical locations for which the department provides services and surrounding areas;
- Enters all Field Service related Data Entry, which includes, Officer reports, Summonses, Written Warnings, Owner and Animal sensitive and confidential information into the Chameleon system;
- Completes various duties associated with animal licensing programs for all divisions of the Animal Law Enforcement Department;
- Serves as a contact person to the public regarding license procedures, fees, questions, etc.;
- Processes animal bites to ensure public health and safety;
- When assigned, operates HSPPR vehicles in a safe and prudent manner;
Other
Supervisory Duties
None
Schedule Requirements
The ALE Dispatcher will generally work five eight-hour shifts per week; however, the schedule may change as needed and on short notice. Duty hours will vary and will generally between 8 : 00 am and 5 : 00 pm. The schedule may include weekend and holiday work.
Education / Experience Necessary
Minimum Experience, Training / Certification, and Performance Standards :
General
The successful applicant must be able to meet or exceed minimum education, experience, and abilities necessary to perform ALL the job functions, unassisted, and at a pace and level of performance consistent with actual job requirements. Once individual has completed training program, employee will perform assigned duties within established policy and procedures and shall maintain minimum performance and training standards which are subject to change in order to keep pace with industry and Department Standards.
Minimum Requirements
Abilities
Minimum Experience Preferred
Minimum Training / Certification Requirements
Minimum Performance Standards
Benefits include :
Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision
The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https : / / studentaid.ed.gov / sa / .
The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.
Core Values Statements-
As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship / immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.
In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.
