What are the responsibilities and job description for the IT Supervisor position at HumanGood Community Support Center?
The IT Supervisor oversees and coordinates the activities of IT Administrators engaged in assisting technology users with hardware and software questions and problems. The position is responsible and accountable for the team’s SLA adherence, ITSM strategy support, and ensures robust on-site technology solutions. This position is designed to evolve based on organizational needs. Act as backup / fill in for IT Admin planned / unplanned absences at communities’ position is responsible for.
In this position you would do the following :
Manage and Supervise (~60%) : Supervises, coordinates, and reviews the activities of IT Administrators at assigned communities. Provides directions and decisions on equipment needs as per the standards and policies of IT. Manages activities around planning, installation, and maintaining community support systems and applications. Monitors the overall ticketing queue(s) for their communities and the workload of the administrators. Responsible for meeting SLAs times in support of the ITSM program. Will recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.
Onsite Support (~40%) : Regularly work from the communities where the supervisor has responsibilities to build relationships with community leadership and other key stakeholders. Gain an understanding of the community’s technology topology and environment. Provide flexible onsite support for projects and enhance community support for both Life Plan Communities and Affordable Housing. 24x7 on-call duties : Major Incident Management On-Call responsibilities for after-hours IT critical issues on a rotating basis. Work on-site when the local IT Administrator is unavailable due to unplanned or planned events.
To be successful in this role, you would have :
5 years’ experience in IT field
Supervisory experience required
A degree in information systems or computer science or equivalent combination of knowledge and experience (preferred)
Initiative in keeping up on current technology by completing certifications
Valid driver's license and reliable transportation for traveling to communities
Ability to travel heavily to 3-8 communities in the assigned region (Southern and Central California)
What's in it for you?
As the largest nonprofit owner / operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.
At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.
Full-Time Team Members are eligible for the following :
20 days of paid time off, plus 7 company holidays (increases with years of service)
401(k) with up to 4% employer match and no waiting on funds to vest
Health, Dental and Vision Plans- start the 1st of the month following your start date
25 tax per line Cell Phone Plan
Tuition Reimbursement
5 star employer-paid employee assistance program
Find additional benefits here :
Compensation : 81-93k depending on experience
Location : based in the greater Los Angeles area; this position is hybrid; amount of travel to support communities varies on business need
Salary : $25