What are the responsibilities and job description for the Implementations Manager position at Humanitru?
Position Summary
Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.
We are looking for a results oriented Manager of Implementation eager to have a huge impact at a high-growth SaaS company. You’ll be joining our growing (remote) team in Richmond as we continue to expand across the country.
You’ll have the opportunity to manage the entire implementation cycle and use your experience to build out a process-oriented implementation team who truly cares about the customer. As a self-starter, you’re passionate about building and implementing processes, going above and beyond to cultivate strong relationships and establish rapport with all internal and external stakeholders, all with an eye toward scalability and exceptionally happy customers.
This role also involves collaborating closely with all areas of the business, driving innovation to ensure that the Humanitru implementation is a world-class experience.
OUTCOMES
Transparent Communication
We pride ourselves on honest and transparent communication; preferring to over communicate than not communicate at all.
Innovative Problem Solving
We exist to not re-create the wheel, but to take the initiative to come up with new ways to solve old problems. This applies to our technology, our processes, our product lines, and our team.
Commitment & Accountability
We are committed and accountable to our customers and our team. When we say we will do something, we will do it. We do this through deep empathy, putting ourselves in our customers and teammates’ shoes to reach a deeper level of understanding and solve the right problems.
Hungry for Achievement
We strive to be the best in our industry. We can always do more for and learn more from each other.
Empathy
We put ourselves in our client and teammates’ shoes to reach a deeper level of understanding and solve the right problems.
WHY HUMANITRU
At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.
We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it's brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.
What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.
At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.
If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.
Compensation Range: $70K - $80K
Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.
We are looking for a results oriented Manager of Implementation eager to have a huge impact at a high-growth SaaS company. You’ll be joining our growing (remote) team in Richmond as we continue to expand across the country.
You’ll have the opportunity to manage the entire implementation cycle and use your experience to build out a process-oriented implementation team who truly cares about the customer. As a self-starter, you’re passionate about building and implementing processes, going above and beyond to cultivate strong relationships and establish rapport with all internal and external stakeholders, all with an eye toward scalability and exceptionally happy customers.
This role also involves collaborating closely with all areas of the business, driving innovation to ensure that the Humanitru implementation is a world-class experience.
OUTCOMES
- 90% customers onboarded within 6 months
- NPS Rating of 9 or higher (Rocketlane 4.8)
- Work with the Product Team to templetize data migration processes for 90% data accuracy within 12 months
- Create and implement an Implementation Playbook in order to build and scale a team within 18 months
- 90% Hiring Success Rate*
- Hiring dependent on Company goals, metrics as needed
- Manage the entire Implementation Cycle, to include sales transition into onboarding, data collection and verification, data migration, payment processor setup, data review and sign off, and training process.
- Measure the success of the Implementation Cycle via NPS ratings.
- Build customer cheerleaders.
- Work closely with Product and Customer Service teams, integration partners, and implementation partners (consultants). Seek constant feedback from these stakeholders to continuously improve the Implementation Cycle.
- Ensure smooth customer transition from the Sales Process and into the Customer Success process for a cohesive experience that represents the Humanitru Brand.
- Review the current Implementation Playbook and recommend best practices. Conduct continuous process reviews and improvements to the playbook with an eye toward scalability.
- Surface opportunities for upsell to Customer Success Manager (workflow setups, smart automations, additional integrations for external solutions not yet implemented) and work with the CSM to create project plans to ensure customer success with Humanitru.
- Identify team build out and hiring as needed.
- Serve as a subject matter expert and voice of the customer to the VP of Customer Experience.
Transparent Communication
We pride ourselves on honest and transparent communication; preferring to over communicate than not communicate at all.
Innovative Problem Solving
We exist to not re-create the wheel, but to take the initiative to come up with new ways to solve old problems. This applies to our technology, our processes, our product lines, and our team.
Commitment & Accountability
We are committed and accountable to our customers and our team. When we say we will do something, we will do it. We do this through deep empathy, putting ourselves in our customers and teammates’ shoes to reach a deeper level of understanding and solve the right problems.
Hungry for Achievement
We strive to be the best in our industry. We can always do more for and learn more from each other.
Empathy
We put ourselves in our client and teammates’ shoes to reach a deeper level of understanding and solve the right problems.
WHY HUMANITRU
At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.
We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it's brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.
What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.
At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.
If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.
Compensation Range: $70K - $80K
Salary : $70,000 - $80,000
