Tasting Room Associate

Empowering People, Elevating Businesses

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

We are in search of enthusiastic individuals to join our team at Eco Terreno, where we combine our expertise in winemaking with timeless traditions and a deep respect for the environment. Our organically certified land, primarily dedicated to vineyards in the vicinity of Alexander Valley near Cloverdale, stands as one of the foremost wine estates in Northern California.

As a company, we mirror the holistic environment of our farm and approach everything we do with thoughtful intention. The dedicated hands that care for our grapes and all those who take part in our journey to share our wine with you are cherished as if they were friends and family. We demonstrate our authenticity and passion by offering our team substantial living wages and benefits, exceeding industry standards.

Job Overview:

The Wine Ambassador is a supportive leadership role for the Tasting Room. The position supports and collaborates with the Tasting Room Manager to achieve the highest level of service, creative educational programs, and guest satisfaction.

Key Responsibilities:

• Ability to relay service expectations and information that are respectful, clear and concise.
• Strong knowledge of ETW that promotes our product and increases opportunities for sales and membership sign-ups.
• Personalized service skills that build loyal guest relationships, instill team comradery, and exhibit vendor appreciation.
• Ability to memorize tasting notes and history to provide a personalized hospitality experience.
• Willing and able to assist in all tasks associated with private events, possibly outside of normal hours.
• Opening and Closing tasks that reflect acute attention to detail.
• Organization skills that help you and the team execute a seamless flow of service.
• Active participation that supports all team members in achieving elevated, elegant, warm and hospitable execution of tableside service reflecting our standards.
• Attention to detail and the team’s ability to fully and thoughtfully complete all tasks.
• Attention to cleanliness of all areas (both inside and outside).
• Ability to recognize guests expressed and unexpressed wishes and needs.
• Practice strong, empathetic verbiage and conflict resolution skills.

Intuitive awareness of opportunities that may compromise the safety of our team and guests. This can be something as simple as floor mat placement on wet, rainy days to avoid slip and falls or something as critical as calling for police intervention

Minimum Experience and Qualifications:

• Minimum of 1 year of Hospitality experience
• Ability to lead a team driven and supportive experience offering the highest level of guest experience.
• Desire to be an active and participatory part of service to ensure a successful day.
• Strong knowledge of wine and food pairing.
• Strong observational skills and multi-tasking abilities.
• Ability to work in a fast-paced environment.
• Ability to create a warm and sincere ambience while being flexible and amiable at all intervals of service.
• Strong observational skills.
• Refined social skills highlighting empathetic awareness and intuition.
• Ability to adopt and implement new ideas to create an ever-growing and evolving workplace.
• Extend graciousness at every opportunity to all internal and external guests.
• Desire to support others in their efforts and to work as a team towards the same end goal.
• To have all guests walk away feeling like they were truly cared for.

**Duties will be performed indoors and outdoors and may include occasional off-site event service.

Preferred Experience:

• Sommelier education/experience preferable.

Employment Details:

Pay Range: $19.00 - $21.00 / Hourly Tips

Expected Hours: up to 29 hours a week

Schedule: Days and Evenings / Weekends Required