Patient Access Representative

Description

Position Summary:

Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location.  Greets, assists, and directs visitors, patients, vendors, and job applicants and assures they are directed to the proper offices.  Interviews patients upon admission; records necessary personal information, secures required signatures; prepares and supplies patient data to various hospital departments.  Receives and receipts all payments.  Sorts and distributes mail.

Position Designation:

The position of Receptionist/Admitting Clerk is identified as “department safety-sensitive”.

Department safety-sensitive positions means employment positions which may in the normal course of business:

1. Require the employee to operate the company vehicles or heavy equipment; and/or
2. Involves duties which, if performed with inattentiveness, errors in judgment, or diminished coordination, dexterity, or composure, may result in mistakes that could present a real and/or imminent threat to the personal health and safety of the employee, co-worker, and/or the public.

Delegation of Authority:

As a Receptionist/Admitting Clerk, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties.

Duties and Responsibilities:

1.             Answers telephone, determines nature of call and directs caller to appropriate individual or department.   

2.             Operates paging system as required.                                                                                      

3.             Receives inquiries and releases information in accordance with established policies and procedures and HIPAA guidelines.                                                  

4.             Gives directions/information to visitors guests, sales representatives, etc.                             

5.             Reports suspicious persons/information to supervisor immediately.                                           

6.             Receives, sorts, and distributes mail as directed.                                                                        

7.             Receives and receipts payments for services/accounts receivable accounts.                                    

8.             Prepares pre-admission and admitting forms conducting personal interview to obtain required information and enters same into computer.                                                    

9.             Obtains required signatures on legal consents and insurance forms.                                                

10.          Reviews hospital admissions to ensure accurate financial and biographical data and documentation have been obtained and properly entered into the hospital records.    

11.          Notifies nursing service when the patient has arrived at the facility to assure that a member of the nursing staff escorts the patient to his/her assigned room.                      

12.          Notifies nursing service and calls for assistance, as necessary, if patient is disturbed/violent on admission or if patient shows symptoms of infectious/communicable disease or if patient requires immediate medical attention.         

13.          Performs miscellaneous duties and assists business office personnel as required/directed.                                                                                                                                        

14.          Demonstrates skill and accuracy in hospital computer application.                                                      

15.          Maintains harmonious relationship within the unit and with co-workers providing support and assistance to ensure quality patient care.                                                                              

16.          Communicates clearly and tactfully with patients, their families and other staff members.                                                                                                                                                        

17.          Maintains confidentiality of all patient/resident/staff information.                                                    

18.          Performs other related duties as required or assigned.                                                                          

Position Qualification:

Preferred Minimum Education/Certification:

• High school diploma or equivalent
• CPR/AED certification

Professional Qualifications:

• Ability to read, write and speak the English language in an understandable manner.
• Ability to type/knowledge of computers
• Ability to make independent decisions
• Ability to deal tactfully with personnel, patients, family members, visitors, general public
• Previous clerical experience

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Light to moderate physical effort (lift, carry, push, pull up to 25 lbs.)
• Mostly sedentary work
• Manual dexterity and mobility
• Occasional reaching, stooping, bending, kneeling, crouching
• Visual acuity with or without correction

Working Conditions: The above statements are intended to describe the general nature and level of work typically performed by an employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• May be exposed to infections and contagious diseases.
• Works in clean, air-conditioned, well-lit environment.
• Contact with patients/visitors/personnel under wide variety of circumstances.

Required Protective Equipment:

Gown, medical gloves, face shield as necessary and other equipment as required by OSHA regulations and hospital policy.

Qualifications