Community Supports Coordinator

Description

JOB SUMMARY:  Under the supervision of the Director of Operations, the Community Supports Coordinator is responsible for providing detailed information regarding supports & resources available to aging populations offered by various public and private agencies, community groups, and non-profits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Research, recommend, and refer clients to services, programs, and benefits available for adults age 55 and older.
2. Act as point of contact for outside agencies and individuals seeking information on HSRC and other programs/resources available for adults age 55 and over.
3. Facilitate referrals to programs and assists individuals with application processes.
4. Develop and maintain collaborative working relationships with various public and private service agencies, community groups, non-profits, and potential referral sources.
5. Participate in community workshops to develop relationships.
6. Maintain data base and up-to-date information on various programs, criteria, and contacts for all resources.
7. Assist individuals with questions and/or enrollment process for Medi-Cal programs.
8. Interpret and ensure compliance with program requirements as well as applicable laws, regulations, policies, procedures, and contracts.
9. Respond to referrals and requests for information in a timely manner via email, phone, and in person appointments.
10. Communicate regularly and effectively with agency employees and participants in regard to the status of requests.
11. Coordinate case management with other social services providers.
12. Complete and maintain records, invoicing, and reimbursement requests for program and grant-related services.
13. Perform home visits and off-site case management meetings.
14. Conduct housing assessments and assist clients in locating and securing housing.
15. Participate in the process of teaching, training, and mentoring new staff, student interns, and volunteers working within the program area.
16. Acts in a manner consistent with agency values.
17. Other duties as assigned.

Qualifications

EDUCATION &/or EXPERIENCE:

1. High school diploma or GED equivalent required.
2. Combination of higher education and/or at least one (1) year of experience coordinating programs or services required.
3. Knowledge of the Housing and Urban Development (HUD) Public Housing Program and/or community-based housing programs, Medicare, or Medi-Cal programs preferred.
4. Experience with or exposure to the unhoused community and social services care planning.
5. Existing relationships with various Humboldt County community partners preferred.
6. Bilingual preferred.

LICENSES OR CERTIFICATES:

1. Valid California Driver’s License and personal auto liability insurance required.  Personal vehicle in good driving/operating condition, insured for State minimum liability requirements that can be used for the applicable job functions noted above required.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check
2. Requires Motor Vehicle Report verification.
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Strong administrative and organizational knowledge, skills, and abilities.
2. Skills in client services and de-escalation techniques.
3. Ability to work with frail and elderly populations, including knowledge and sensitivity to the needs of low-income individuals. Ability to assist people who are in crisis or under stress.
4. Ability to work independently and within diverse teams made up of various occupations.
5. Ability to coordinate, advocate, and cooperate with tact and diplomacy.
6. Ability to maintain a positive attitude and to collaborate with others while maintaining strong, effective interpersonal and work relationships.
7. Ability to communicate effectively with others in verbal and written form.
8. Ability to be self-directed, self-monitored, and detail oriented.
9. Possess basic recordkeeping skills and ability to maintain accurate files and records.
10. Ability to manage time effectively, prioritize multiple projects and tasks, adapt to changing priorities and workload, and to meet critical deadlines.
11. Ability to use good judgment, and to be resourceful, flexible, and solve problems.
12. Ability to research and analyze information from various sources, including collecting, evaluating, and interpreting data.
13. Ability to interpret and comply with program requirements and contracts.
14. Ability to prepare comprehensive reports, forms, correspondence, and other written materials.
15. Ability to understand and incorporate detailed requirements into action plans and implement them.
16. Ability to represent the agency professionally and effectively in meetings with internal and external stakeholders.
17. Ability to speak publicly and privately about agency programs and to participate in various outreach efforts as required.
18. Strong basic computer skills (Microsoft Outlook, Word, Power Point, and Excel). Ability to implement, navigate, use, and maintain database software programs.
19. Basic knowledge of computers and web-based applications such as timekeeping, training, and email programs.

SUPERVISORY REQUIREMENTS:

1. This position has no Supervisory requirements.

PHYSICAL REQUIREMENTS:

1. Physical abilities sufficient to move between different staff work areas, communicate with co-workers and the public, operate a computer, produce reports, talk on the telephone, and travel to other agency worksites.

ANALYSIS OF PHYSICAL DEMANDS:

Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)

The above statements are intended to describe the general nature of work performed.  They are not to be considered an exhaustive list of all job tasks performed.  The agency reserves the right to change job descriptions, work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer.  We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.

Salary : $21 - $22