Home Care Manager

Description

JOB SUMMARY:  Under the supervision of the Director of Redwood Coast PACE, the Home Care Manager is responsible for the development and implementation of home care services for program participants, including the coordination of durable medical equipment. The Home Care Manager directly supervises the in-home CarePartner team.

ESSENTIAL DUTIES AND RESONSIBILITIES:

1. Provides day-to-day oversight of home care services for PACE participants.
2. Supervises the Home Care Assistant, Home Care Schedulers, and Home Care Supervisors in coordination of home care services.
3. Follows HSRC hiring practices including providing orientation, education, supervision and corrective action for the in-home CarePartner team.
4. Oversees and monitors the home care provided by in-home care contract agencies.
5. Acts as a member of the Redwood Coast PACE Management team.
6. Using the Home Care Safety Assessment process, oversees and/or assesses the home care needs of frail elderly participants.
7. Ensures all assessments are completed and documented in a timely manner.
8. Conducts home safety visits as assigned to ensure completeness of the PACE enrollment process.
9. Works closely with home care agencies to orient, educate, supervise and evaluate, in-home CarePartners.
10. Works closely with the Quality Assurance Coordinator to oversee all activities related to quality assurance of the home care program.
11. Works closely with the Center Manager and Quality Assurance Coordinator to receive, document and resolve reports of participant rights violations, grievances, appeals and other issues related to service and quality of care.
12. Complies with safety policies and procedures, identifying and immediately reporting any potential or actual unsafe acts or conditions to the Director of Redwood Coast PACE. Takes necessary measures to ensure a safe environment for co-workers, contractors, participants, visitors and others.  Reports appropriately any signs and conditions of abuse.
13. Consistently meets or exceeds Redwood Coast PACE targets for productivity.
14. Continually seeks better ways for delivering services and communication with participants.
15. Consistently meets or exceeds Redwood Coast PACE customer service, quality assessment and performance improvement targets.
16. Demonstrates respect for and promotes participant rights including dignity, self-determination, access to care, confidentiality and independence.
17. Understands the importance of community involvement and participates as appropriate in activities that link Redwood Coast PACE to its communities.
18. Effectively collaborates with staff peers and contractors to meet Redwood Coast PACE goals and further success.
19. Complies with Humboldt Senior Resource Center and Redwood Coast PACE policies and procedures.
20. Demonstrates proficiency in delivering age-specific care.
21. Participates in the process of teaching, training, and mentoring student interns and volunteers working within the program area.
22. Participates in on-call coverage in conjunction with the Home Care team.
23. Acts in a manner consistent with agency values.
24. Performs other duties as assigned.

Qualifications

EDUCATION &/or EXPERIENCE:

1. Bachelor of Science degree in Nursing preferred.
2. At least two (2) years of experience as a RN/LVN required, preferably in home or community health care.
3. One (1) year working with a frail or elderly population required.
4. One (1) year of supervisory experience required.

LICENSES OR CERTIFICATES:

1. Current Registered Nurse licensed by the California Board of Registered Nursing, or BVNPT Vocational Nurse Licensure required.
2. Current CPR and First Aid certification within six (6) months of hire.
3. Valid California Driver’s License, and personal auto liability insurance required. Must have a personal vehicle in good driving/operating condition and insured for State minimum liability requirements that can be used for the applicable job functions noted above.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check
2. Pre-employment physical and PPD skin test.
3. Requires Motor Vehicle Report verification.
4. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Ability and interest to work with the frail, elderly, and disabled adults to enhance and encourage their independence.
2. Nursing knowledge and skills necessary to navigate complex clinical situations.
3. Knowledge of physical, social, and mental health programs operating within a licensed health care facility or clinic.
4. Strong administrative, organizational, and supervisory knowledge, skills, and abilities.
5. Ability to coordinate programs and services.
6. Ability to train and delegate responsibility among staff.
7. Ability to function effectively within a multi-service, community-based nonprofit agency.
8. Ability to work independently and within diverse teams made up of various occupations.
9. Ability to coordinate, advocate, and cooperate with tact and diplomacy.
10. Ability to maintain a positive attitude and to collaborate with others while maintaining strong, effective interpersonal and work relationships.
11. Ability to communicate effectively with others in verbal and written form.
12. Ability to be self-directed, self-monitored, and detail-oriented.
13. Possess basic recordkeeping skills and ability to maintain accurate files and records.
14. Ability to manage time effectively, prioritize multiple projects and tasks, adapt to changing priorities and workload, and to meet critical deadlines.
15. Ability to use good judgment, and to be resourceful, flexible, and solve problems.
16. Ability to research and analyze information from various sources, including collecting, evaluating, and interpreting data.
17. Ability to interpret and comply with program requirements, regulations, and contracts.
18. Ability to prepare comprehensive reports, forms, correspondence and other written materials.
19. Ability to understand and incorporate detailed requirements into action plans and implement them.
20. Ability to represent the agency professionally and effectively in meetings with internal and external stakeholders.
21. Ability to speak publicly and privately about agency programs and to participate in various outreach efforts as required.
22. Strong basic computer skills (Microsoft Outlook, Word, Power Point, and Excel). Ability to implement, navigate, use, and maintain database software programs.  Basic knowledge of web-based applications such as timekeeping, training, and email programs.

SUPERVISORY REQUIREMENTS:

1. This position supervises the following employees: Home Care Assistants, Home Care Schedulers, Home Care Supervisors (LVN).
2. In coordination with Human Resources and other supervisory staff, oversees hiring, orienting, training, evaluating, disciplining, and terminating of specified departmental staff.

PHYSICAL REQUIREMENTS:

1. Physical abilities sufficient to move between different staff work areas, communicate with staff and the public, operate a computer, produce reports, talk on the telephone, and travel to other worksites or participant homes.

ANALYSIS OF PHYSICAL DEMANDS:

Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)

Salary : $70,179 - $87,984