What are the responsibilities and job description for the Customer Experience Associate position at Hummel Hatfield Insurance?
About us
Hummel Hatfield Insurance is located in Erlanger, KY. We are a long-standing insurance agency located in the heart of Northern Kentucky. Our goal is to provide our clients with the best customer service possible.
Our work environment includes:
- Modern office setting
- Regular social events
- On-the-job training
- Company perks
- Safe work environment
- Relaxed atmosphere
- Casual work attire
- Growth opportunities
- Flexible working hours
Are you a people person who loves to have fun? Do you enjoy providing excellent customer service and making people smile? If so, we have the perfect job for you! We are seeking a dynamic and energetic individual to join our team as a Customer Experience Associate.
We are looking for an outgoing, friendly individual with a passion for customer service to join our team. We're seeking individuals who are committed to the success of our company and want to play a vital role in the community.
Responsibilities:
- Greet customers with a warm and friendly welcome
- Answer incoming calls and direct them to the appropriate person
- Assist customers with questions, concerns, and requests
- Handle customer complaints in a professional and timely manner
- Maintain a clean and organized front desk area
- Schedule appointments and follow up with clients
- Process insurance applications, claims, and payments
- Maintain accurate and up-to-date client records
- Perform general office duties such as filing, scanning, and faxing
Qualifications
- Strong customer service skills with a focus on client satisfaction
- Proficient in Microsoft Office and Google Suite
- Excellent organizational and clerical abilities
- Experience with multi-line phone systems and phone etiquette
- Familiarity with QuickBooks and office management practices
- Bilingual candidates are preferred
- Ability to manage calendars and perform data entry tasks efficiently
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $20 - $25