What are the responsibilities and job description for the Assistant Community Manager position at Humphrey Management?
POSITION SUMMARY: The Assistant Community Manager plays a pivotal role in the efficient and profitable operation of residential communities. Their responsibilities include maintaining a professional image, adhering to company standards, and providing exceptional customer service.
- Project a professional image through personal habits, demeanor, and attire.
- Meet company standards on conduct, attendance, and other key areas.
- Demonstrate effective communication skills and ensure seamless interaction with residents, community members, agencies, owners, and team members.
- Address any concerns or issues promptly and bring them to the Community Manager's attention.
- Perform administrative tasks such as typing, filing, and data entry.
- Answer telephone calls professionally and forward messages to relevant team members.
- Show available units to applicants while following established safety protocols.
- Conduct landlord references and background checks as necessary.
- Understand the financial implications of job duties and take appropriate action.
- Assume the duties of the Community Manager in their absence and as needed.
- Prepare new and renewal leases, as well as other forms and documents.
- Ensure compliance with health and safety regulations.
- Collect and record rental payments in a timely manner.
- Respond promptly to resident complaints and work towards resolving the issue.
- Manage maintenance requests, track maintenance records, and perform property inspections.
- Purchase necessary supplies for maintenance and administrative tasks.
- Familiarity with tax credit programs is highly desirable.
Salary : $25
