Overnight Shelter Coordinator

This position reports to: Shelter Manager

Employee Status: Non-exempt hourly position Part-time (30 hours/week - three 10-hour shifts) or Full-time (40 hours/week - four 10-hour shifts)

General scheduled hours will be overnights 10:15 pm to 8:15 am.

GENERAL DESCRIPTION:

The Overnight Shelter Coordinator is responsible for ensuring the safety and comfort of the overnight shelter guests. This person is responsible for overseeing one of the two resident floors, ensuring any situation is immediately addressed, and maintaining accurate reporting records for the covered shift to communicate with management and day-shift employees. The Overnight Shelter Coordinator is expected to remain awake for the full overnight shift in order to be available for immediate needs or emergencies.

PRIMARY RESPONSIBILITIES:

1. Assist guests with overnight needs:

• Ensure access to personal belongings kept in lobby lockers, when necessary
• Access to over-the-counter medication as needed by guests
• Provide additional blankets or towels or personal care items as requested from Hundred Nights stored items
• Be awake and available to assist guests with questions or concerns about their stay
• Wake guests and ensure everyone is out for morning check-out
• Supervise morning activities and ensure rules and policies are followed
• Monitor security cameras for anything out of the ordinary
• As the first staff member guests encounter each morning, be personable and learn guest names to set the tone for the day

2. Maintain records for shelter reporting

• Complete daily shelter log detailing shift
• Notate issues from guests or maintenance concerns
• Support data-entry into database for grant reporting purposes as requested

3. Maintain clean and safe environment inside shelter

• Disinfect high-trafficked surfaces in common areas
• Sweep or wet-mop hallways and common areas
• Provide guidance for guest cleaning, including providing access to cleaning supplies as needed
• Walk through shelter every 30 minutes to ensure safety
• Be alert and vigilant to possible issues or safety concerns

GENERAL RESPONSIBILITIES:

1. Organizational Contribution:

• Follows established procedures to ensure security of records and documents.
• Contributes to organization’s activities and projects to promote its objectives.
• Exercises good judgment in performance of responsibilities.
• Recognizes organizational needs and accepts new responsibilities.
• Participates in management and staff meetings.

2. Communication:

• Communicates respectfully with guests, co-workers, volunteers and supporters.
• Is willing to listen, learn, share and teach others.
• Is respectful and honest in interactions with others.
• Exhibits effective listening, verbal and written skills.
• Works cooperatively with peers.
• Strictly adheres to organizational confidentiality and deals discreetly with large amounts of sensitive, confidential information.

3. Self Development/Personal Growth:

• Participates in the performance review process by completing a self-evaluation form and developing performance improvement goals with supervisor.
• Demonstrates commitment toward professional growth through ongoing development of skills and knowledge.
• Seeks additional opportunities for growth as supported by organizational mission.

4. Safety:

• Maintains a neat, clean and orderly working environment.
• Works in a manner to prevent and/or minimize unsafe conditions and hazards.
• Assists in emergency preparedness activities, as assigned.
• Follows all infection control and safety protocols.

5. Accountability & Reliability:

• Consistently fulfills attendance requirements of position.
• Demonstrates conscientiousness and reliability in performing work assignments.
• Performs tasks independently and in a timely manner.
• Complies with appropriate state and federal regulations.
• Complies with Personnel Policies, and Hundred Nights Policies and Procedures.

QUALIFICATIONS:

• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• Ability to multitask and prioritize in a dynamic work environment
• Strong attention to detail and ability to work as a team member with minimal supervision
• Solid written and oral communication skills, as well as excellent phone manner
• Ability to confidently and calmly handle any emergencies or mitigate/diffuse any situations that may arise with guests or volunteers during your shift
• Proficiency with Microsoft Office and Google Suite
• Nonprofit, working 3rd shift, customer service, shelter or security work experience or volunteering and community service experience a plus but not required
• Experience with database management a plus
• Interest in and commitment to Hundred Nights mission

The position entails interaction and communication with staff, guests and occasionally members of the community. The position requires the ability to follow verbal and written instructions.

Hundred Nights, Inc. is an Equal Opportunity Employer. We seek a broad and diverse pool of candidates and strongly believe that our organization benefits from the perspectives and talents of a diverse staff.

Hundred Nights, Inc. is a 501(c)(3) non-profit community organization whose mission is to provide shelter and crisis related services to those at risk of or experiencing homelessness. Our goal is to collaborate with the community to see, hear and support those among us who are equally deserving of dignity but who currently lack the means to live independently. Our vision is that every individual in the Cheshire County area will have access to appropriate and stable housing, and be equally valued and supported.

Please send a cover letter and resume to bbeaton@hundrednightsinc.org. We will be in touch by email or phone to schedule interviews for candidates.

Job Types: Full-time, Part-time

Pay: $17.50 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $20