Tasting Room Lead

Benton-Lane Winery is seeking an enthusiastic full-time Tasting Room Lead. The Tasting Room Lead is responsible for ensuring the smooth and healthy operations of the Tasting Room. This role focuses on the "Front-of-the-house" execution of the guest experience by personally hosting visitors along with a small staff of hosts. This is a hands-on role that has a direct impact on daily guest services, team supervision, operational efficiency, administrative duties, event development, and all other Tasting Room activities. This is a full-time role, weekends are required. Benton-Lane is located in Monroe, Oregon, which is about 20 mins from both Corvallis and Eugene.

Essential Duties

• Personally greet, host and execute best-in-class experiences for all guests including members. Creates memorable experiences for guests and members, through educating guests about our estate, wines, history, and wine making and wine growing techniques.
• Acts as a concierge for guests, answering questions and providing recommendations for local restaurants, wineries, activities etc.
• Establish best practices, systems, methodologies to ensure guest satisfaction
• Help roll out business and community outreach developed by management to drive visitation.
• Work with management to attract and develop top hospitality talent. Supervise daily operational activities of a support team of 2.
• Help facilitate educational opportunities, training programs, employee manuals, and one-on-one coaching for team.
• Help ensure appropriate wine and industry knowledge, sales and communications skills, guest service skills, brand messaging, wine service, tasting room operations and safety.
• Execute management created team goals, incentive programs, and individual performance goals. Provide team with feedback.
• Maintain and facilitate Tasting Room processes and procedures, including but not limited to inventory control, POS System entry, reporting, consumer experience sequencing, etc.
• Create staffing schedules and work with management to ensure staffing levels are appropriate for daily operations and special events.
• Ensure the Tasting Room and guest spaces are of the highest quality and cleanliness standards.
• Assist with overall management of on-site DTC inventory including inventory count and reconciliation as well as ensuring that offsite warehouse locations have adequate inventory levels for fulfillment of orders.
• In partnership with management, monitor DTC related metrics, reporting and forecasting and use relevant metrics to prioritize actions.

Qualifications

• Successful candidate will possess a minimum of three years of high-end experience in hospitality.
• Proven record of setting and meeting objectives (both professional and personal) is essential.
• Experience leading groups required.
• Creativity, enthusiasm, professionalism, and proactive approach to problem solving are all essential attributes for success in this position.

Competencies & Attributes

• Successful candidate will possess a minimum of three years of high-end experience in hospitality.
• Weekends required.
• The ability to motivate staff and resolve customer service issues will be required daily. Must be able to troubleshoot guest and employee problems and find consistent solutions.
• Excellent sales and guest service skills.
• Ability to lead by example by giving quality service and trainings.
• Excellent verbal and written communication skills.
• Strong detail and multi-tasking skills.
• Solid understanding and working knowledge of management tools including Microsoft Office suite software, scheduling, inventory tracking, cash handling, and retail operations will all be needed to excel in this position.
• This position requires flexibility and willingness to adapt quickly to changing priories.
• Respectful, mature and kind.

Physical requirements

• Ability to lift and carry up to (50 Lbs).
• Must be at least 21 years of age.
• Ability to perform physically demanding tasks outdoors in changing weather conditions.
• Ability to work a flexible schedule, including weekends, holidays and periodic overtime.
• Able to stand for long periods of time.
• Able to walk on flat and sloped terrain.
• Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time.

The Huneeus Vintners family of estates is a collection of wineries and vineyards whose shared vision is guided by the founding philosophy of Agustin and Valeria Huneeus. This philosophy is defined by attentive farming and reverence for the land. The collective experience of our estate team members adds deep value to every Huneeus Vintners property, as we build long-lasting legacies together. Caring for our vineyards with the highest standards delivers fine wines from the most highly regarded growing regions in California and Oregon: Quintessa, Illumination, Favia, Faust, and Leviathan in the Napa Valley, Flowers Vineyard and Winery in the Sonoma Coast and Benton-Lane in the Willamette Valley.

Equal Employment Opportunity
Huneeus Vintners LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

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