What are the responsibilities and job description for the BDC Service Agent position at Hunter Auto Group?
Hunter Auto Group is seeking a motivated and professional BDC Service Agent to support our growing Service Department. As the first point of contact for many of our customers, you'll play a key role in delivering a smooth, positive service experience from start to finish. Join a trusted, customer-focused automotive team with a strong local reputation for 85 years!
Key Responsibilities:
- Handle inbound calls, texts, and emails in a courteous and efficient manner
- Schedule and confirm service appointments
- Follow up on missed or overdue appointments to maintain strong customer relationships
- Keep customer information and appointment details up to date in the CRM
- Collaborate with the service team to ensure accurate communication and customer satisfaction
What We’re Looking For:
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Professional, reliable, and customer-focused demeanor
- Prior experience in a call center, BDC, or automotive environment is preferred, but not required
- Comfortable using scheduling software, CRM tools, and standard office technology
What We Offer:
Competitive salary based on experience
Health insurance with $0 cost available!
Dental and Vision insurance
Paid time off and holidays
401(k) with company match
Employee discounts
Opportunities for professional growth and development
Positive and team-oriented work environment
At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. Our Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude help us maintain the right culture and guide our day-to-day operations.
Ready to shift gears and accelerate your career? Apply to our website for consideration!
https://www.hunterautogroup.com/careers/
We are a family-owned and operated business that has proudly served the western North Carolina community since 1940.
Employee loyalty is critical to any business and we are proud to have over 180 employees that we consider our family. Many employees have celebrated over 10 years with us!
Hunter Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
