Dispatcher

Description

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich benefits package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with an employer match, and bonus opportunity.

Job Description

Duties and Responsibilities

• Maintain, update, and assign the daily field technician schedules for installation, maintenance, and repair tasks
• Check for scheduling inaccuracies or conflicts and correct them promptly to ensure operational efficiency
• Contact customers to reschedule appointments and confirm technician visits, providing clear communication and a positive customer experience
• Input and track field technician availability, ensuring the proper allocation of resources based on skillset and workload
• Prioritize urgent or high-importance jobs and ensuring a timely response from the team
• Monitor technician progress throughout the day making real-time adjustments to schedules as needed
• Collaborate with management team and technicians to ensure schedule alignment and job completion
• Provide management team with regular updates on scheduling performance, technician productivity, and potential areas for improvement
• Manage customer issues and escalations to ensure timely response with exceptional customer service

Requirements

• Prior experience in dispatching, scheduling, or coordinating field staff is preferred but not required
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and schedules simultaneously
• Excellent communications skills both written and verbal, for interacting with customers, technicians, and other internal teams
• Ability to quickly learn and use dispatch and scheduling software
• Strong problem-solving abilities and a customer-first mindset
• Ability to work in a team environment while managing time effectively to meet deadlines and operational needs
• Must be very comfortable with using a computer and software systems
• Must be able to sit for long periods of the day and if remote, have a dedicated work space
• Must pass pre-employment drug screening

Working Conditions

• This is an in-office, full-time position with a 5-day workweek and 8 hour shift
• All the office equipment required for the position is provided