Dispatcher

Description

Join Our Team as a Dispatcher at Reynolds Electric, Plumbing, Heating and Air!

Are you someone who thrives on building relationships and providing exceptional service? Do you want to work for a company that encourages your growth and development? If you seek a fulfilling career path rather than just another job, consider applying to join the Reynolds team! At Reynolds Electric, Plumbing, Heating and Air we are looking for passionate individuals who are ready to take the next step in their careers.

Position Overview:

As the Dispatcher, you will be responsible for managing the schedules of our electrical, plumbing, and HVAC professionals, dispatching them throughout the day. You will work directly with our technicians to ensure timely job completion and efficient service delivery.

Accountable For

• Meet daily revenue goals by continuously maximizing priority jobs and call count, while matching technician skills with job types and customers.
• Build rapport with technicians, fostering a motivating, professional and positive line of communication, while dispatching and ensuring accuracy of job details.
• Provide an outstanding customer experience while communicating updates, rescheduling, performing follow-up Happy Calls, as well as resolving escalations.
• Ensure proper job set-up, working with Logistics to confirm material availability, permits, manpower and accurate coordination involving multi-trade projects.
• Communicate effectively with management, providing job and technician updates, while proactively ensuring all follow-up tasks are complete by the end of each day.
• Perform outbound calls when needed and schedule tech-generated leads, helping to ensure the call board is full and opportunity goals are met.
• Fix job detail errors for accurate reporting and scheduling, while working closely with our Customer Service Representatives to prioritize customer needs, acting consistently as a leader in communication.

What’s In It For You

At Reynolds, we recognize and reward the dedication of our team members. We’re proud to offer:

• Work-Life Balance: Monday-Friday schedule, no on-call or weekend work.
• Competitive Compensation: $23-25 per hour.
• Comprehensive Benefits: Health insurance with 100% employer-paid medical, dental, and vision for employees, with the option to add dependents at up to 60% employer coverage.
• Time Off: 80 hours of frontloaded Paid Time Off (PTO) and 7-9 paid holidays annually.
• Retirement Savings: 401(k) retirement plan with company match.
• Life Insurance: Employer-paid life insurance coverage of $20,000.
• Career Growth: Comprehensive training and development within a team-oriented, achievement-focused environment.

About Us

With nearly 60 years of dedication to our community, Reynolds Electric, Plumbing, Heating and Air stands out as a leader in quality, integrity, and service excellence. Guided by values of growth and accountability, our team approaches each project with expertise and a commitment to continuous improvement. Here, every team member is empowered to thrive, and we believe in doing the right thing while putting our people and customers at the heart of everything we do.

If you’re ready to grow in a professional, supportive environment with room to make a meaningful impact, we invite you to apply and be part of our journey!

Requirements

• Proven track record of exemplary verbal and written communication skills, especially when interacting with diverse personalities.
• Flexible mindset, with the ability to quickly adapt to change while maintaining a positive, can-do, solution-based attitude, particularly when dealing with confrontational situations.
• A proactive personality that thrives in a fast-paced, goal-driven, team environment.
• Typing speed of 50 WPM, with strong software-navigating and organizational skills.
• Proficiency in Microsoft Word and Outlook, as well as our CRM.
• Detail-oriented, with exceptional follow-through, problem-solving and prioritization abilities.
• Personable, with the ability to diffuse conflicts, demonstrate empathy, and build trust while promoting our company.
• Prior scheduling/dispatching, as well as trade knowledge, is preferred.
• Minimum of 1 years of customer service experience in a professional setting.
• Strong attendance and punctuality record.
• Self-motivated with the ability to work independently while also being open to direction and constructive feedback to support personal growth and team success.

Salary : $23 - $25