What are the responsibilities and job description for the Flooring Regional Service Manager position at Hunters Flooring Inc.?
Company Overview:
Hunters Flooring is a family-owned and operated business, proudly serving over 40 Lowe’s stores across New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. Since 2001, we’ve been committed to bringing a family-centered culture to every aspect of our business, where every team member is valued and supported. Our core values—integrity, passion, accountability, initiative, and customer commitment—guide everything we do. We strive to provide an exceptional customer experience, ensuring our clients return and refer us to others. We’re continuously evolving to guarantee that both our customers and employees receive the best service possible.
Check Us Out:
- Website
Key Responsibilities:
- Lead & Manage a Team: Oversee and mentor a team of Flooring District Service Managers to ensure optimal performance across all installer teams and achieve top-tier service levels.
- Drive Performance Excellence: Establish a culture of continuous improvement by reducing installation errors and fostering consistent high performance from all installers.
- Enhance Customer Satisfaction: Take proactive steps to reduce escalations related to installation issues, ensuring customer satisfaction is always prioritized.
- Instill High-Quality Service: Ensure our installers provide unparalleled service that aligns with our company’s high standards and client expectations.
- Leadership & Development: Provide regular training, guidance, and performance feedback to installers and District Service Managers, empowering them to exceed customer expectations and deliver quality work.
- Resource Allocation & Scheduling: Optimize installer schedules, labor quotas, and task distribution to balance workloads efficiently and effectively manage fluctuations in demand.
- Quality Control & Site Visits: Perform on-site quality control checks, offering real-time coaching and feedback during installations to ensure consistent excellence across projects.
- Capacity Management & Scalability: Strategically monitor and adjust installer capacity to ensure we meet fluctuating customer demand, especially during peak periods or seasonal influxes.
Qualifications:
- Industry Expertise: 5 years of flooring installation experience with comprehensive product knowledge.
- Leadership Experience: 5 years of management experience, particularly in service-related roles, with a focus on coaching and developing high-performing teams.
- Customer-Centric Focus: 5 years of customer service experience, with the ability to handle customer concerns and escalations efficiently.
- Technologically Adept: Proficiency with Microsoft Outlook, Word, and Excel.
- Strong Communication Skills: Ability to clearly communicate with team members, customers, and leadership to ensure alignment and execution.
- Problem-Solving Expertise: Ability to quickly identify issues, implement solutions, and drive results that improve both team performance and customer satisfaction.
What We Offer:
- Comprehensive Health Benefits
- 401k with Company Match
- Paid Time Off
- Bonuses for Performance
- Company iPhone, Laptop, and Equipment
- Compensation for Fuel and Vehicle Usage
At Hunters Flooring, we’re looking for a motivated leader who thrives in a fast-paced environment, has a passion for delivering exceptional customer service, and is dedicated to helping a team reach its full potential. If you’re ready to make a real impact and lead a team to success, apply today!
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $85,000 - $95,000
