What are the responsibilities and job description for the IS Technical Specialist (ServiceNow Platform Engineer) position at Huntington Bank?
Job Details
Description
IS Technical Specialist (ServiceNow Platform Engineer)
Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.
Detailed Description:
Manage and resolve issues against ServiceNow applications
Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
Perform routine maintenance to include performance monitoring and error identification/ remediation
Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform
Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
Provide training and knowledge across the platform to our internal team and external business partners
Develop reporting strategy and maintenance plan for platform wide reporting
Strong knowledge and experience with object-oriented programming (OOP)
Basic Qualifications:
Bachelor's Degree
5 years of relevant technical and business work experience
Preferred Qualifications:
4 years' experience on the ServiceNow platform
Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM)
Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
Knowledge and Experience working with Web Services, REST, JSONv2
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
IS Technical Specialist (ServiceNow Platform Engineer)
Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.
Detailed Description:
Manage and resolve issues against ServiceNow applications
Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
Perform routine maintenance to include performance monitoring and error identification/ remediation
Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform
Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
Provide training and knowledge across the platform to our internal team and external business partners
Develop reporting strategy and maintenance plan for platform wide reporting
Strong knowledge and experience with object-oriented programming (OOP)
Basic Qualifications:
Bachelor's Degree
5 years of relevant technical and business work experience
Preferred Qualifications:
4 years' experience on the ServiceNow platform
Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM)
Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
Knowledge and Experience working with Web Services, REST, JSONv2
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
