What are the responsibilities and job description for the Customer Experience Representative position at Huntington National Bank?
Company Overview:
Huntington National Bank is a leading financial institution committed to delivering exceptional customer experiences. Our team of professionals works together to provide personalized service and support, helping individuals and businesses achieve their financial goals.
Job Description:
As a Customer Experience Banker at Huntington National Bank, you will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs. You will recommend appropriate deposit and other banking products and services, process customer transactions accurately and efficiently, and balance daily while providing exemplary customer service.
Key Responsibilities:
- Provide Excellent Customer Service: Deliver top-notch service to customers, resolving issues promptly and professionally.
- Understand Deposit Products: Stay knowledgeable about consumer deposit products and educate customers on their features and benefits.
- Grow Customer Relationships: Proactively identify opportunities to deepen customer relationships through sales processes, follow-up programs, and referrals.
Qualifications:
To succeed in this role, you should have:
- High School Diploma or Equivalent: A high school diploma or equivalent is required, along with a minimum of one year of customer service experience or military service.
- Cash Handling Skills: Previous experience with cash handling is preferred.
- Technology Comfort: You should be comfortable using mobile services and online banking platforms.
We Offer:
Huntington National Bank is an equal opportunity employer, committed to diversity and inclusion. We offer a tobacco-free hiring practice and do not sponsor applicants for immigration benefits.
