What are the responsibilities and job description for the Recipient Rights Officer - Alternate position at Hurley Practice Management Services?
GENERAL SUMMARY:
The Recipient Rights Officer - Alternate, under the general direction of the Director, Behavioral Health, provides coverage, as approved by the Director, in coordination with the primary Recipient Rights Officer’s schedule and duties. The Recipient Rights Officer – Alternate may assist in the development and maintenance of policies and procedures, which safeguard the rights of the recipients of the services in the licensed Behavioral Health programs at Hurley Medical Center.
This employee monitors the recipient rights system to ensure compliance with the Michigan Mental Health Code and the Michigan Department of Health and Human Services rules and regulations, and, the conditions of participation with the Center for Medicare and Medicaid Services; plans, develops and presents in-service training for Hurley Medical Center Behavioral health employees and contract agency staff concerning the protection of recipient rights and performs other related duties as assigned.
RESPONSIBILITIES AND DUTIES:
1. Knows, understands, incorporates, and demonstrates the Hurley Medical Center Mission, and subsidiary Vision and Values.
2. Develops and maintains policies and procedures to protect the rights of recipients in the licensed psychiatric and substance abuse programs at Hurley Medical Center.
3. Prepares and presents in-service training programs to Hurley employees and contract agency staff concerning the protection of recipient rights.
4. Monitors the recipient rights system relative to the success in protecting recipient rights.
5. Investigates all allegations of recipient rights violations in a timely manner.
6. Ensures that complainants are informed of investigation actions and rights of appeal.
7. Assists recipients in pursuing appropriate recourse when dissatisfied with results of investigation actions.
8. Documents and maintains records related to complaint interventions, investigations, corrective action plans, and other rights office related functions that may be required.
9. May assist in the coordination of meetings and assists the Recipient Rights Advisory Committee as needed.
10. Assist in the preparation of semi-annual and annual reports concerning recipient rights programs and presents these to the Hurley Medical Center Rights Advisory Committee, the hospitals' Board of Directors, and the Michigan Department of Health and Human Services.
11. May attend staff meetings.
12. Performs short and long term administrative planning functions as assigned.
13. Establishes and maintains effective working relationships with various human service agencies, organizations and groups within the community.
14. Serves as the primary contact person for Recipient Rights audits by the State of Michigan Department of Licensing and Regulatory Affairs and by Community Mental Health Boards/Authorities.
15. Reviews all Occurrence/Incident Reports related to psychiatric or substance abuse patients or the licensed units/programs.
16. Submits a monthly report detailing Recipient Rights activities to the Director, Behavioral Health and the Executive Director.
17. Submits report of Recipient Rights activities to Quality Improvement/Board of Trustees at intervals required by hospital policy.
18. Assists Quality Management in analysis of trends associated with complaints, grievances and safety risks in the hospital's behavioral health programs.
19. Effectively manages expenditures associated with the operations of the Hurley Medical Center Recipient Rights Office.
20. Advises the Director, Behavioral Health of issues related to compliance with Recipient Rights.
21. Serves as Patient Advocate for individuals receiving treatment services in Behavioral Health.
22. Coordinates response to complaints with the Hurley Medical Center Patient Advocate to ensure reporting timelines of both Recipient Rights and the Centers for Medicare and Medicaid Services (CMS) are met.
23. Ensures the licensed psychiatric programs at Hurley Medical Center are in compliance with Patient Rights standards developed and maintained by the Michigan Department of Community Health, the Centers for Medicare and Medicaid Services, the Joint Commission, the Health Facilities Accreditation Program, and other regulatory and accreditation organizations as appropriate.
24. Performs other related duties as assigned.
MINIMUM ENTRANCE REQUIREMENTS:
- Bachelor's Degree from an accredited college or university or direct Recipient Rights experience.
- Successful completion of the Basic Skills curriculum as determined by the Michigan Department of Health and Human Services Office of Recipient Rights, within the first 90 days of employment.
- Every three (3) years during employment, the Recipient Rights Office must complete a Recipient Rights Update training as specified by the Michigan Department of Health and Human Services
PREFERRED REQUIREMENTS:
- Bachelor’s Degree in Mental Health Related field, Nursing, Business Administration, Health Care Administration, or Law
- 2 years working in behavioral health field
The Recipient Rights Officer will have no direct clinical service or supervisory responsibility.
Job Type: Part-time
Pay: $30.00 - $40.00 per hour
Application Question(s):
- Do you agree to successfully complete the Basic Skills curriculum as determined by the Michigan Department of Health and Human Services Office of Recipient Rights, within the first 90 days of employment.
Education:
- Bachelor's (Required)
Experience:
- working in behavioral health field: 2 years (Preferred)
Work Location: In person
Salary : $30 - $40
