What are the responsibilities and job description for the Care Navigator position at Hurtt Family Health Clinic?
Position Summary
Supports and promotes clinical quality of care programs and acts as liaison between the clinic and patients to ensure that treatment objectives are achieved. Provides education to patients and their families regarding community resources and chronic health issues with the support of clinic management and medical providers. Develops and implements outbound patient contact programs for improvement of patient compliance and quality measures.
Job Responsibilities & Duties
- Establish collaborative and supportive relationships with Physicians, staff, patients and interdisciplinary teams acting as a patient advocate and liaison to support the patient’s efforts to reach their healthcare goals.
- Work with Health Center staff and other community resources to become knowledgeable about available services that may be helpful to patients.
- Assist in overcoming logistical barriers to schedule diagnosis and treatment appointments by making outbound calls and contact via mail to patients to encourage them to schedule appointments to receive healthcare services.
- Help patients to understand recommended follow-up of abnormal screening exams, treatment referrals and general preventive behaviors.
- Assess the patient’s ability to navigate through the healthcare system and identify possible barriers to diagnosis and treatment.
- Act as lead for identified Grant Programs that require Care Navigator services.
- Make entries into patient’s electronic health records to document outreach efforts and patient contact.
- Obtain and enter into electronic health records for testing and consult notes for appointments completed with providers outside the clinic to document patient compliance.
- Follow-up with patient on results as directed by the Provider.
- Link patients with other social services and community partners to support lifestyle changes.
- Provide positive problem solving resolutions to patient’s needs/demands.
- Schedules visits with patients on site and provides one-on-one education.
- Schedules patients for additional education classes and connects them to community resources and educational tools.
- Participate in all Quality Assurance/Quality Improvement meetings and provide reporting, update and project outlines as required.
- Schedule and facilitate patient education workshops.
- Perform other duties as assigned.
- Submits reports on all activities and outcomes to direct supervisor.
- Updates and enlarges HFHC’s image in the community.
- Maintains a clean, safe and unobstructed workplace.
These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.
Job Skills & Requirements
- Associates degree or equivalent education and experience that includes 2-5 years directly-related work experience specializing in a community health setting and working with diverse populations.
- Bi-lingual in Spanish and English.
- Must be able to function as a healthcare liaison between vulnerable communities and the formal healthcare system to improve health awareness and well-being.
- Must be familiar with providing specialized counseling groups or classes.
- Ability to receive instruction from supervisor.
- Proficiency with Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer.) and EHR systems.
