What are the responsibilities and job description for the Service Team Leader position at Husky Technologies?
Job Description
Title: Service Team Leader
Id: 19860
Type: FullTime
Location: Milton, VT
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Primarily responsible to lead and coordinate with the HRC service technicians for achieving as well as maintaining the committed metrics. Should effectively lead the team to ensure customer service excellence and mentor technicians as trusted advisors.
Responsibilities
No agency or telephone inquiries please.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at talent@husky.ca.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
Title: Service Team Leader
Id: 19860
Type: FullTime
Location: Milton, VT
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Primarily responsible to lead and coordinate with the HRC service technicians for achieving as well as maintaining the committed metrics. Should effectively lead the team to ensure customer service excellence and mentor technicians as trusted advisors.
Responsibilities
- Lead and develop the service technicians.
- Oversee daily activities and performance of the field service technicians, ensuring tasks are completed efficiently and to high standards.
- Coordinate service technician scheduling and service assignments balancing region and territory needs.
- Enforce and monitor safety procedures for all field operations to minimize accidents and ensure compliance with company and industry standards.
- Ensure technicians have appropriate tools and resources prior to starting job.
- Ensure technicians are receiving support from internal teams as required.
- Ensure that all service activities are documented accurately and promptly, including service reports, expenses, and service report costing.
- Data Maintenance of service tools such as BaanLN.
- Securing purchase orders and warranty pre-approvals when required.
- Promote and work with customers on service sales opportunities including training, onsite refurbishments, and service assistance.
- Tracking of outstanding issues and escalation to RSM, Product Quality and/or Sales as appropriate.
- Assist RSM with managing Sales & Customers expectations of service.
- Driving Husky key metrics and identify opportunities for process improvements within the service team. Contribute to initiatives that enhance service delivery and operational efficiency.
- Post-Secondary Education or equivalent work experience.
- Minimum 3 years customer service experience.
- Minimum 3 years’ experience in a technical field or environment.
- Strong Project and time management skills.
- Ability to demonstrate empathy to customer needs.
- Customer oriented problem solving.
- Flexibility to adapt to changing situations and cultures.
- Strong judgment and decision-making skills.
- Excellent communication and teamwork.
- Strong organizational and computer skills (MS office, BaanLN).
- Basic understanding of Injection Molding Machines, Molds and Auxiliaries
- Knowledge in plastics and injection molding processing a plus
No agency or telephone inquiries please.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at talent@husky.ca.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
