What are the responsibilities and job description for the Technical Services Coordinator position at Husqvarna Construction Products North America, Inc.?
Are you a detail-oriented professional who enjoys problem-solving and helping customers? Do you thrive in a fast-paced environment where accuracy and efficiency are key? If so, we want to hear from you!
Who We Are
Husqvarna Construction Products is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnacp.com.
What You’ll Do:
As a Technical Services Coordinator at Husqvarna Construction in Lenexa, KS, you’ll be the first point of contact for customers and sales reps with warranty questions. Your role is essential in ensuring smooth communication and efficient processing of warranty claims while providing top-notch administrative support.
Warranty Support (55%)
Answer and document warranty-related calls in CRM
Process incoming warranty claims using Web Warranty
Communicate warranty credits to HCP Dealers
Administrative Support (45%)
Assist with parts lookup and identification
Enter RGA/Sales Orders into AS400
Support HCP Dealers with return shipping of failed components/equipment
Participate in team meetings and help track RGA activity
What You Bring to the Team:
✔ Customer-Focused Mindset – You understand the customer’s point of view and work to find solutions within company policies
✔ Detail-Oriented & Efficient – You accurately enter and check detailed data while meeting deadlines
✔ Tech-Savvy – You have experience with Excel, Word, AS400, SAP, and Microsoft Dynamics 365
✔ Problem-Solving Attitude – You take initiative and enjoy troubleshooting issues
Qualifications:
✔ High School Diploma or equivalent
✔ Prior experience in warranty processing
✔ Strong communication and organizational skills
What We Offer:
A competitive hourly rate
A full benefits package, including medical/dental/vision insurance at date of hire
A 401(k) with matching and no vesting
An employee purchase discount on Husqvarna products
An education assistance program
Paid parental leave
Eleven paid holidays
And more!
Join a team that values accountability, clear communication, and resourcefulness while supporting customers with efficiency and care!
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law
Last date to apply:
We are continuously accepting applications
