Project Manager - Customer Support Manager

Overview

You will have the opportunity to play a crucial role in building the Electronic Shelf Label market. Support implementation of ESL Deployment managing critical project outcomes: on time, on budget, and with full customer satisfaction. This will require an entrepreneurial mindset along with the ability to think creatively to overcome obstacles. There will be opportunities to step outside the boundaries to learn and build additional skills in sales, project management, marketing, and business development.

Responsibilities

• Support the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels.
• Responsible for configuration of the IOT Platform specs defined in the requirements documentation to achieve the integration of the cloud-based software set-up and template design.
• Manage equipment shipment fulfillment and customer billing.
• Concurrently manage customer interactions for multiple accounts including ongoing communication and weekly status meetings
• Provide remote and on-site assistance and consultative services to customers in preparation for software and hardware installations (includes “train the trainer” support).
• Support customers after go live 30 days to ensure Aperion’s Service Level Agreements are met. Expectation would be the ability to provide Level 1 support. Advanced support can be escalated through project managers and through partners as required.
• Designated on-going point of contact for the customer. Provide post implementation account management/customer care after sign-off.
• These activities are critical to the success of meeting the on-time and on-budget standards for Aperion.
  
  

Qualifications

• Bachelor’s Degree in IT, Project Management or Business Administration or equivalent preferred
• 1-3 years of relevant support or configuration experience (strongly preferred) in key accounts and a proficiency with Microsoft Tools (Word, Excel) - Strong Technical Acumen
• Basic understanding of coding (JavaScript preferred), Desirable: Graphic Design abilities.
• Experience with full-scaled technology deployment and support in food retailing or other related industries.
• Must have the ability to travel up to 25%-35% (based on business need)
• Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervision.
• Excellent interpersonal and communication skills
• Strong computer and critical thinking skills.
• Exceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneously.
• Demonstrated ability to contribute in a team setting.
• Enthusiastic problem solver willing to think outside the box.
  
  

Preferred Skills

• Must have demonstrated outstanding problem-solving abilities.
• Must be a good collaborator.
• Must be a strategic thinker.
• Start-up business experience preferred.
• Food retailing experience / knowledge preferred.
• Professional project management certification preferred.
  
  

Closing date: April 1, 2025

The salary or hourly range of $55,055 $105,875 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Benefits

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 15 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more
  
  

About Hussmann

For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.

From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

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