Demo

Call Center Agent

Hustle Notice Biz
Reno, NV Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/17/2025

Description

Call Center Agent Job Description

Location : Reno, NV

Overview :

Singnala is seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing top-notch service that reflects our company values. In this role, you will engage with a diverse clientele, understanding their needs and ensuring a positive customer experience.

Key Responsibilities

Responsibilities :

  • Handle incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Document customer interactions and update records in the company database.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional education or certifications related to customer service are a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal communication skills with strong interpersonal abilities.
  • Ability to listen actively and empathize with customers' needs and concerns.
  • Proficient in using computer systems and contact center software.
  • Benefits

    Benefits :

  • Competitive salary : $17.50 - $26.00 hourly (based on experience).
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including vacation, sick leave, and holidays.
  • 401(k) retirement plan with company matching.
  • Professional development and growth opportunities.
  • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

    Salary : $18 - $26

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