What are the responsibilities and job description for the Call Center Agent position at Hustle Notice Biz?
Call Center Agent
Department : Hustle Notice Biz
Employment Type : Full Time
Location : Rochester, NY
Compensation : $17.25 - $23.50 / hour
Description
Location : Rochester, NY
Job Type : Full-Time
We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients and customers. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and technical support issues.
- Process orders and manage customer account information in the database.
- Document and track customer interactions and feedback for quality assurance.
- Achieve individual and team performance targets and benchmarks.
- Collaborate with team members and other departments to enhance customer satisfaction.
Skills, Knowledge and Expertise
Benefits
Salary : $17 - $24
