What are the responsibilities and job description for the Call Center Agent position at Media Frame INC?
Are you a dedicated communicator with a passion for customer service? Join our growing team in Rochester, NY, as a Call Center Agent and make a positive impact by helping our customers navigate their needs with excellent service!
We’re looking for a reliable and professional Call Center Agent to join our team in our Rochester, NY office. We believe in fostering a supportive, engaging, and growth-oriented work environment where your efforts make a difference.
Role Overview: As a Call Center Agent, you will be the first point of contact for our customers, handling inbound calls, answering inquiries, providing support, and ensuring customer satisfaction. Your role will be critical in resolving customer issues, providing product or service information, and ensuring that every customer interaction is a positive experience.
Key Responsibilities:
- Answer inbound calls from customers in a professional and timely manner.
- Assist customers with inquiries, troubleshooting, and resolving issues related to products or services.
- Document customer interactions, including details of complaints, inquiries, and feedback, in our CRM system.
- Provide accurate information on company products, services, and policies.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Maintain a high level of customer satisfaction by handling each call with care and attention.
- Meet or exceed performance metrics including call quality, resolution time, and customer satisfaction scores.
Requirements:
- High school diploma or equivalent (required).
- Previous call center or customer service experience (preferred, but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to think quickly and work through customer issues effectively.
- Basic computer skills and proficiency in navigating multiple systems simultaneously.
- Ability to maintain a positive attitude and handle high-call volumes in a fast-paced environment.
- Team-oriented with a strong desire to contribute to the success of the team.
Why Work with Us?
- Competitive hourly pay and performance-based incentives.
- Comprehensive training to ensure you are set up for success.
- Career growth opportunities – we promote from within!
- Health, dental, and vision benefits available after a probationary period.
- Paid time off (PTO), including sick days and holidays.
- Friendly and inclusive work environment with a supportive team.
Job Type: Full-time
Pay: $20.10 - $22.94 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $23
