What are the responsibilities and job description for the Call Center Representative position at Hustle Notice Biz?
Department: Hustle Notice Biz
Location: Akron
Compensation: $17.40 - $24.00 / hour
Job Description: Call Center Representative
Position Overview: We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to handle a high volume of calls in a professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat, ensuring a positive customer experience.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints with empathy and efficiency.
- Document and update customer records in the system.
- Escalate complex issues to the appropriate departments when necessary.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Stay updated on product knowledge, company policies, and industry trends.
- Adhere to company protocols and compliance requirements.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Strong multitasking and organizational skills.
- Ability to remain calm under pressure and handle challenging situations professionally.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
