What are the responsibilities and job description for the Call Center Representative position at Hustle Notice Biz?
Call Center Representative
Department : Dezign Comm
Employment Type : Full Time
Location : Grand Rapids, MI
Compensation : $17.25 - $24.00 / hour
Description
Job Title : Call Center Representative
Location : Grand Rapids, MI
Job Type : Full-time
Department : Customer Service
We are seeking a motivated and dynamic Call Center Representative to join our growing team. In this role, you will be the first point of contact for customers, providing them with high-quality service and support. Our ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
- Answer incoming customer calls promptly and professionally, addressing inquiries and resolving issues effectively.
- Provide information about products and services, guiding customers through their choices to meet their needs.
- Maintain accurate customer records in our database, ensuring all interactions and outcomes are documented.
- Handle customer complaints with empathy, seeking to resolve issues in a timely and efficient manner.
- Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on their experience.
Skills, Knowledge and Expertise
Benefits
Salary : $17 - $24
