What are the responsibilities and job description for the Customer Support Assistant position at Hustle Notice Biz?
Department: Hustle Notice Biz
Location: Jersey City
Compensation: $37,000 - $45,000 / year
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. If you are passionate about delivering excellent customer service and working in a fast-paced environment, we want to hear from you!
Key Responsibilities
Responsibilities
- Provide prompt and courteous responses to customer inquiries via phone and email.
- Assist customers with account management, order processing, and issue resolution.
- Maintain accurate and up-to-date records of customer interactions.
- Collaborate with internal teams to address and resolve customer concerns efficiently.
- Identify opportunities to enhance the customer experience and recommend improvements.
- Follow company protocols to ensure compliance with customer service standards.
Skills and Qualifications
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM systems.
- Ability to multitask and work under pressure in a fast-paced environment.
- Previous experience in customer support or a related role is preferred but not required.
Benefits
- Competitive salary with room for growth.
- Opportunities for professional development and career advancement.
- Comprehensive training to support your success.
- Friendly and inclusive work environment.
Salary : $37,000 - $45,000
