What are the responsibilities and job description for the Customer Support Assistant position at Inkling Storm Design?
Job Description
Job Description
Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. If you are passionate about delivering excellent customer service and working in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Provide prompt and courteous responses to customer inquiries via phone and email.
- Assist customers with account management, order processing, and issue resolution.
- Maintain accurate and up-to-date records of customer interactions.
- Collaborate with internal teams to address and resolve customer concerns efficiently.
- Identify opportunities to enhance the customer experience and recommend improvements.
- Follow company protocols to ensure compliance with customer service standards.
Skills, Knowledge and Expertise
Benefits
