Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Location: Charlotte, NC

Company: Unilux Brand

Job Description

Unilux Brand We are excited to announce an opening for an Entry Level Customer Service Assistant who will play a vital role in ensuring customer satisfaction and fostering positive relationships with our clients. This position is ideal for individuals looking to begin their careers in customer service and gain hands-on experience in a dynamic environment.

Department Unilux Brand Employment Type Full Time Location Charlotte, NC Workplace type Onsite Compensation $38,000 - $48,000 / year

Key Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues promptly and effectively ensuring customer satisfaction.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members and other departments to enhance the customer experience.
• Follow up with customers to ensure issues are resolved to their satisfaction.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; college degree preferred.
• Strong verbal and written communication skills.
• Ability to handle stressful situations and resolve conflicts calmly and effectively.
• Excellent organizational skills with attention to detail.
• Proficient in using computer systems and customer service software.
• Team player with a positive attitude and willingness to learn.
  
  

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off, including vacation and sick leave
• Retirement savings plan with employer contributions
• Employee wellness programs and mental health support
• Professional training and development opportunities
  
  

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today’s competitive landscape, your customer’s experience is key to building lasting relationships, fostering loyalty, and ensuring growth.

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